siete nuevas herramientas de calidad

8/18/2019 Siete Nuevas Herramientas de Calidad

1/19

ALUMNOFRANCISCO EFRÉN SÁNCHEZ LORENZO

LICENCIATURA

INGENIERÍA CIVIL

MATERIA

SISTEMA DE CALIDAD

TRABAJO

LAS SIETE HERRAMIENTAS NUEVAS DE CALIDAD

DOCENTE

I.B.Q KARLA PENÉLOPE PONTÓN

GRUPO

72! "# CM

$ DE ABRIL DEL 2$%.

ING. CIVIL. Página 1


2/19

ÍNDICE

INTRODUCCIÓN&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&'OBJETIVOS&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&& (

ANTECEDENTES&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&)

MARCO TEÓRICO&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&%!"

CONCLUSIÓN&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&"

BIBLIOGRAFÍA&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&*



3/19

INTRODUCCIÓN

T+,+ -+/01+ -+,/345+ 01 6 141308 9+8,+ -+ -01+681: 0;4-+1 <-+/0,44063+1 ,0 38=8>+. L8 /8?4,8, ,0? -+,/3+ 98=4/8,+ 013@ ,030468,8 -+

11 /88/30134/81 ,0 /8?4,8,: ;0 06 /+6>63+ ,0304686 0? 81-0/3+ < 0?

/+-+384063+ ,0? 41+. E? /?40630 ;0,8@ 1834190/+ /+6 0? -+,/3+ 14 0181

/88/30134/81 10 8>1386 8 ?+ ;0 01-08=8: 01 ,0/4: 8 11 0-0/3834581 -05481.

P+ ?+ 0608?: 041306 8?681 /88/30134/81 ;0 1+6 /34/81 -88 0138=?0/0 ?8

/8?4,8, ,0? -+,/3+. N+8?0630 10 08?486 0,4/4+601 ,0 01381 /88/30134/81

< 10 +=340606 ,83+1 64/+1. S4 10 4,0 /8?;40 /88/30134/8 ,0 /8?4,8, ,0

6 -+,/3+: 10 +=1058@ ;0 ?+1 58?+01 64/+1 -0106386 68 9?/38/46 +

5848=4?4,8, 0630 ?81 ,41346381 64,8,01 ,0? -+,/3+ 98=4/8,+.

E? +=>0345+ 08 ,030468 6 /+6>63+ ,0 08406381 ;0 1454086 ,0 8-+


4/19

OBJETIVO GENERAL

P010638 ,0 8608 -@/34/8 ?8 9+8 ,0 34?48 ?81 7 60581 08406381

8,46413834581 ,0 ?8 /8?4,8, 06 ?8 1+?/46 ,0 -+=?081: -88 ?8 -?8608/46 ,0

8//4+601 ;0 -04386 0? /+63+? ,0 ?+1 -+/01+1 < ?8 /08/46 ,0 1413081 ,0

46,4/8,+01 ;0 4,86 ?+1 06,44063+1 ,0 ?81 8/3454,8,01 /+34,48681 +.

OBJETIVO ESPECÍFICOS

D09464 14030 08406381 8,46413834581 -88 0? /+63+? ,0 ?8 /8?4,8, <

-+-+/4+68 ?+1 -81+1 8 104 -88 ?8 /+613//46 ,0 /8,8 68 ,0 0??81.

F+?8 0>0-?+1: ;0 881 ;0 +90/06 06 ?8

3+8 ,0 ,0/414+601.



5/19

ANTECEDENTES

L81 60581 08406381 ,0 ?8 /8?4,8, 90+6 ,018+??8,81 -+ ?+1 >8-+60101 06

6 01-43 ,0 466+58/46 /++ 6 0,4+ ,0 0>+8 -88 0690638 ?8 08?4,8,

?8=+8? 06 68 6058 08 ,0 ?8 /8?4,8,. E1381 1+6 ,0 34-+ /8?438345+ < @1

/+-?0>81 ,0 34?48 ;0 ?81 86304+01 146 0=8+ 01381 08406381 1+6

0,4108=?01: 3863+ 06 9+83+: -+-143+ + 0/@64/8 ,0 4-?8638/46 ?+ ;0 ?0 ,8

86 501834?4,8, < 9?04=4?4,8, ,0 8,8-38/46 < 8-?4/8/46 06 ?+1 /8-+1 ?8=+8?01

,0? 6,+. H8< ;0 8/+38 ;0 0? 9?>+ ,0 469+8/46 ;0 1130638 8 ?81 3/64/81

10 08?48 8 3851 ,0 ?8 3+0638 ,0 4,081. L81 H08406381 ,0 /8?4,8, 3+38? 1+6D4888 ,0 89464,8,: D4888 ,0 0?8/46: M834 ,0 86@?4141 ,0 ,83+1:

D4888 M834/48?: D4888 ,0 Á=+?: D4888 ,0 ,0/414+601 < ,4888 ,0

9?0/81. S0/06/48?0630 01381 3/64/81 -04306 8-8 -+ /830+48/46:

0138=?0/0 46300?8/4+601 -88 ?8 5418?48/46 ,0 090/3+1 06 -88?0?+: -4+48:

868?48: -050 -+=?081 < 548=4?4,8, ,0 0>0//46 /+6 46/034,=0 8,0@1 ,0

,030468 0? 340-+ -34+ 0 4,063494/8 ?81 8/3454,8,01 < 5848=?01 ,0 864+=8

-88 -0434?+.



6/19

1. DIAGRAMA DE AFINIDAD

E? D4888 ,0 A9464,8,: 0904,+ 8 50/01 /++ 3+,+ KJ: 01 68 0840638

;0 14630348 6 /+6>63+ ,0 ,83+1 50=8?01 4,081: +-464+601: 3081:

0-014+601:... 8-@6,+?+1 06 96/46 ,0 ?8 0?8/46 ;0 340606 0630 1. S0

=818: -+ 3863+: 06 0? -46/4-4+ ,0 ;0 /+1 ,0 013+1 ,83+1 50=8?01 1+6 894601

-+ ?+ ;0 -0,06 06410 =8>+ 681 -+/81 4,081 0608?01. E1 /+614,08,+

/++ 68 /?810 01-0/48? ,0 3+0638 ,0 4,081: /+61343+: 06 /81+ ,0 6+

/+638 /+6 ,83+1 50=8?01 -054+1: 1+6

PROCEDIMIENTO



7/19

. D030468 ?8 -0638 069+;0 E? 98/4?438,+ 0-?4/8 06 ; 58 8 /+614134

?8 0646: ,0 ; 98101 /+6138 < ; 10 01-08 ,0 ?+1 -834/4-86301. E?308 8 868?48 10 0-+60 06 9+8 ,0 -0638. É138 ,0=0 0138

-010638,8 06 ?8 5414=?0 ,8630 0? 340-+ ,0 8-?4/8/46 ,0 ?8 3/64/8.2. G0608/46 14?06/4+18 ,0 4,081 C8,8 40=+ ,0? -+ 0-018 11 4,081

06 38>0381 ,0 (:" 2 /. ,0 388+: 8 86 ,0 68 4,08 -+ /8,8

38>038. S0 /+6/0,0 6 340-+ ,0 ) 8 $ 463+1. L+1 -834/4-86301 6+

,0=06 /+64/810 0630 1.'. E-+14/46 ,0 4,081 F468?48,+ 0? 340-+ /+6/0,4,+ -88 ?8 0608/46 ,0

4,081: 0? 98/4?438,+ -+/0,0 8 0348 ?81 38>0381 01/4381 -+ ?+1-834/4-86301 < 0/?8?81 0630 1 -88 ;0 1381 1086 0-01381

8?083+480630.(. A-8/46 ,0 4,081 A /+63468/46 10 8-86 ?81 4,081 06 0? ,4888

,0 89464,8,. P88 0??+ -0,0 34?4810 6 106,+ -860? 06 0? ;0 10 14386

?81 4,081 8 0,4,8 ;0 586 1406,+ 8-8,81). J08;48/46 P88 0??+ -0,06 10410 584+1 1413081 ,0 5+38/46.%. R0106 ,0 01?38,+1 F468?0630: 10 0/06386 ?81 -638/4+601 < 10

868?48 0? 01?38,+ ,0 9+8 ;0 ;0,06 +,068,81 ?81 01-01381

-+-01381 106 1 -4+4,8,. S0 /+6/?


8/19

?0 ,86 8 6 ,4888 ,0 0?8/4+601 1+6 0? ,018+??+ ,0 -+?34/81 ,0 /8?4,8,: ?8

463+,//46 < -++/46 ,0? /+63+? 3+38? ,0 /8?4,8,: 0>+81 8 ,410+1 /+6 =81006 ;0>81 ,0? 0/8,+: 0>+81 8? -+/01+ ,0 8698/38: -++/46 ,0

8/3454,8,01 06 -+: /8=4+1 8,464138345+1: 03/.

PROCEDIMIENTO

. D09464 < /?8494/8 0? -+=?08 + 308 8 013,48.2. G0608 68 ,41/146 8=4038 06 0? -+ 1+=0 0? 41+.'. E1/4=4 /8,8 98/3+ 06/4+68,+ < 0? -+=?08 06 38>0381 46,454,8?01.(. E13,48 ?81 0?8/4+601 0630 0? -+=?08 < ?+1 98/3+01 < 0630 ?+1 98/3+01

0630 1.). A5868 06086,+ +3+1 98/3+01 38>0381: 8? 08?48 04308,80630 ?8

-0638 -+ ;%. C+-?038 0? ,4888 8138 ;0 0? -+ ;0,0 1834190/+ /+6 ?8

013/38 8?/868,8.7. R05418: 50494/8 < /+6948 ?+1 ,83+1 814,+1.



9/19

". E138=?0/0 /+6/?14+601 < ,09464 8//4+601

3. DIAGRAMA DE ÁRBOL

E? D4888 ,0 Á=+?: + 14130@34/+: 01 68 3/64/8 ;0 -0430 +=3060 68

54146 ,0 /+6>63+ ,0 ?+1 0,4+1 60/0184+1 -88 8?/868 68 038 + 01+?50 6

-+=?08.

P83406,+ ,0 68 469+8/46 0608?: /++ ?8 038 8 8?/868: 10 46/00638

8,8?0630 0? 8,+ ,0 ,038??0 1+=0 ?+1 0,4+1 60/0184+1 -88 1

/+610//46. E130 8


10/19


11/19

/-?44063+.

PROCEDIMIENTO

. E66/48 /?880630 ?8 038 8 8?/868 < -+60?8 -+ 01/43+.

2. I,063494/8 ?+1 0,4+1 -88 8?/868 ?8 038 < -+60?+ -+ 01/43+.

'. D8,+ ;0 ?+1 0,4+1 4,063494/8,+1 10 50?506 8 1 50 06 68 038 8 8?/868:

10 4,063494/86 ,01-1 ?+1 0,4+1 -88 8?/868 ?8 6058 038 < 81

1/014580630.

4. DIAGRAMA MATRICIAL O MATRIZ DE RELACIONES



12/19

E130 34-+ ,0 ,4888 98/4?438 ?8 4,063494/8/46 ,0 0?8/4+601 ;0 -,4086 04134

0630 ,+1 + @1 98/3+01: 1086 13+1 -+=?081: /8181 < -+/01+1 3+,+1 <+=>0345+1 + /8?;40 +3+ /+6>63+ ,0 5848=?01. U68 8-?4/8/46 90/0630 ,0 0130

,4888 01 0? 0138=?0/44063+ ,0 0?8/4+601 0630 0;044063+1 ,0? /?40630 <

/88/30134/81 ,0 /8?4,8, ,0? -+,/3+ + 1054/4+.

E6 0? /81+ ,0 ?8 948: 10 3838 ,0 68 834 34-+!L: 8? 10 68 38=?8 ,0 ,+1

,40614+601. N+ +=138630: 0? D4888 ,0 M834 -0,0 -010638 ,41346381

/+6948/4+601. A1: -0,0 8=?810 ,0 ?81 34-+ ! T: ;0 /+=4686 ,+1 834/01

34-+!L. L81 34-+! < 34-+!: /+=4686 301 < /83+ 834/01 34-+!L 01-0/34580630.

PROCEDIMIENTO

. I,063494/8 ?+1 ,+1 98/3+01 + 81-0/3+1 8 0?8/4+68 0630 1 < 01/4=4?+1 06

0? @6?+ 1-04+ 4;40,+ ,0? ,4888: 10-88,+1 -+ 68 ?608

,48+68?.2. D018+??8 -+ 3081 /8,8 6+ ,0 ,4/+1 81-0/3+1. L+1 33?+1 ,0 ?+1

3081 0,48630 ?+1 /8?01 10 ,018+??8 0? 81-0/3+ /+?+/8,+ ,0=8>+ ,0 ?8

,48+68? -8186 8 10 ?+1 06/8=08,+1 ,0 ?8 -408 /+?68: ?+1 33?+1 ,0



13/19

?+1 3081 0,48630 ?+1 /8?01 10 ,018+??8 0? 81-0/3+ /+?+/8,+ 84=8 ,0 ?8

,48+68? -8186 8 10 ?+1 06/8=08,+1 ,0 ?8 -408 4?08.'. S0 -+/0,0 8+8 8 ??068 /8,8 6+ ,0 ?81 /0?,81 ,0 ?8 834 /+6 ?+1 ,83+1

/+01-+6,406301.

5. DIAGRAMA MATRICIAL PARA EL ANÁLISIS DE DATOS O MATRICES DE

PRIORIZACIÓN.

E138 0840638 8


14/19

PROCEDIMIENTO

. I,063494/8 ?+1 ,+1 98/3+01 + 81-0/3+1 8 0?8/4+68 0630 1 < 01/4=4?+1 06 0?

@6?+ 1-04+ 4;40,+ ,0? ,4888: 10-88,+1 -+ 68 ?608 ,48+68?.

2. D018+??8 -+ 3081 /8,8 6+ ,0 ,4/+1 81-0/3+1. L+1 33?+1 ,0 ?+1 3081

0,48630 ?+1 /8?01 10 ,018+??8 0? 81-0/3+ /+?+/8,+ ,0=8>+ ,0 ?8 ,48+68? -8186

8 10 ?+1 06/8=08,+1 ,0 ?8 -408 /+?68: ?+1 33?+1 ,0 ?+1 3081 0,48630

?+1 /8?01 10 ,018+??8 0? 81-0/3+ /+?+/8,+ 84=8 ,0 ?8 ,48+68? -8186 8 10 ?+1

06/8=08,+1 ,0 ?8 -408 4?08'. S0 -+/0,0 8+8 8 ??068 /8,8 6+ ,0 ?81 /0?,81 ,0 ?8 834 /+6 ?+1 ,83+1

/+01-+6,406301

6. DIAGRAMA DEL PROCESO DE DECISIÓN



15/19

E? D4888 ,0? P+/01+ ,0 D0/4146 DPD. 01 144?8 8? D4888 ,0 Á=+?:

3863+ 06 1 013/38 /++ 06 1 -+-143+. T4060 ?8 50638>8 ,0 ;0 -0430,030468 /+6380,4,81 < -?86494/8 1 34?48/46 /+6 8634/4-8/46 194/40630 8

;0 1/0,86 ?+1 -+=?081. E? DPD. E1 ?8 0840638 ;0 -0430: 8630 6

-+/01+ -?86494/8,+ -88 /+6104 6 +=>0345+: /+630138 8 -06381 ,0? 34-+

C@?01 1+6 ?+1 -+14=?01 /846+1 -88 /+6104 0130 +=>0345+ Q +=13@/?+1

-0,06 -01063810

C+ -+,0+1 -05064 ?8 8-84/46 ,0 013+1 +=13@/?+1 C+ -+,0+1

08//4+68 ,0 9+8 +-+368 06 /81+ ,0 ;0 10 -010630 6 +=13@/?+

01-0/94/+

PROCEDIMIENTO



16/19

. C08 0? 0;4-+. Q0 ,0=0 0138 /+-013+ -+ -01+681 /+6

/+6+/44063+1 1+=0 0? +=>0345+ + -+8.

2. F+?8 0? +=>0345+. H8 ,0 10 0-018,+ 0,48630 68 9810 ;0 ,01/4=8

/+6 /?84,8, 0? +=>0345+: 98/4?4386,+ ?8 4,063494/8/46 ,0 6450?01 1=+,468,+1.'. E138=?0/0 ?81 98101 -46/4-8?01 -88 ?8 /+610//46 ,0? +=>0345+.

E138=?0/406,+ ?81 98101 -46/4-8?01 -88 ?8 /+610//46 ,0? +=>0345+

9+?8,+. E1 8,0/8,+ 34?48 ?8 -0638 Q 38081 ,0=06

/+-?03810 -88 8?/868 0? +=>0345+(. I,063494/8 -+=?081 -+306/48?01. P88 /8,8 68 ,0 ?81 881 ;0 10

,04586 ,0? 308: +=>0345+ -46/4-8?: 10 0-?+86 ?81 ,494/?38,01 ;0

-0,86 14.). D030468 < 10?0//4+68 /+6380,4,81. L8 /01346 8 01-+6,0 06 0138

9810 ,0 ?8 /+613//46 ,0? ,4888 ,0 -+/01+ ,0 ,0/4146 01 ;

/+6380,4,81 + 8//4+601 -0,06 01-+6,0 /+0/380630 8 ?81

,494/?38,01 04138,81. P88 0??+ 10 054186 ?+1 -+=?081 -+306/48?01 ,0

/8,8 88: ,0=406,+ 0? 0;4-+ 4,063494/8 8? 06+1 68 /+6380,4,8

-88 /8,8 ,494/?38, 4,063494/8,8.

E1381 8//4+601 + /+6380,4,81 10 10?0//4+686 106 0? 1440630 /4304+

C+6380,4,8 468,0/8,8 + ,49/4? ,0 8-?4/8.

O C+6380,4,8 10?0//4+68,8.

. DIAGRAMA DE FLEC!AS

S0 34?48 -88 -+88 ?81 8/3454,8,01 60/018481 06 0? /-?44063+ ,0 68

3808 /+-?0>8 ?+ @1 -+63+ -+14=?0: /+63+?86,+ 0? -+01+ ,0 /8,8 8/3454,8,.

S +=>0345+ 01 ,030468 0? 340-+ -34+ ,0 6 -+


17/19

-4+4,8,01 ,0? -++

2. D030468 ?8 -408 8/3454,8, ,0? -+0//46 ,0? -+


18/19

(. C+63468 ?8 +,068/46 ,0 ?81 8/3454,8,01. E? -+/01+ ,01/43+ 10 ??058 8

/8=+ 8138 ;0 0? 013+ ,0 8/3454,8,01 0136 1438,81 06 10/06/48 + 06-88?0?+.

). C+60/38 ?81 8/3454,8,01 < 81468 340-+1. U68 50 +,068,81 ?81 38>0381:

10 6086 < 10 ?01 81468 8 /8,8 8/3454,8, 6 340-+ 08?4138 -88 1

/-?44063+.%. E1-0/494/8 ?8 38


19/19

BIBLIOGRAFÍA

33-0>+8/+634683+38?.=?+1-+3.2$$2+406!13494/8/4+6!,0!?81!7!

60581.3?

33-0,8,+8980?.00=?

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