non verbal comm (1)

8/3/2019 Non Verbal Comm (1)

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PRESENTED BYSandhya narula 152

Tisha makkar

Varun nagpal 185

Varun samtani 186

Rohit batra 139



•Non verbal communication include all things , other than words andlanguage , that can convey meaning.



• Non verbal communication can take place independent of other

methods of communication , it often goes along with verbalcommunication.

• Together they make the message more effective.

INTENDED UNINTENDED



1. Non verbal communication has an instant effect because of

quicker grasp by the receiver. It takes less time to see a color or a

picture and to hear a horn or a bell than to read or hear and

understand words and sentences.

2. Visual non verbal methods aids verbal communication.

3. Response to visuals and plain sounds is more powerful than to

language. E.g. A cry of agony arouses stronger response than a

sad story.

4. It is the best method to convey information to illiterate people, as

non verbal communication can overcome the barrier of language.



1. Body Language:

Appearance

Facial expressions

Smile

Eye contact

Voice

SpaceTime

2. Paralanguage

3. Sign Language:

a. Signsb. Symbols

c. Signals

4. Postures and Gestures

5. Clothes and Artifacts



• Body language means the changes that occur in the body positionand movements that show what the person is feeling or thinking.

• Body language always conveys meanings. It is:

- Omnipresent (it always accompanies spoken communication)

- Emotionally expressive- Dominates Interaction ( more communicative than words)

- Seems Trustable



• Two important factors that contribute to the appearance groomingand personal hygiene.

• Care of skin , nails , feet and hair are expected standards ; a person

who neglects these aspects makes an unpleasant impression.

• State of health is a very important factor in a person’s appearance ,poor health is easily reflected in the appearance.



• It is said that face is the index of the mind.

• Good communicators , be they speakers or listeners , learn to read

and interpret facial expressions.

• The face is the index of the heart. What ever we feel deep within our

selves is at once reflected in the face.



• A smile is a universal gesture. It is understood by everyone, is

generally unmistakable and clears atmosphere.

• One should be ware of an involuntary smile either on your face or

on the other’s face , it could be sarcasm , it cannot be conducive to

good relationship.



EYE CONTACT

• Eye movement is a key part of facial behavior, directing others’attention showing surprise or happiness and other emotionaldisplays.

• Eye contact between speaker and listener is necessary for indicating that both are interested in the communication and tocreate a rapport with audience.

• The comfort level for eye contact is 3 seconds. If held longer than 3seconds, it can cause discomfort to the other person.



Space

Individuals naturally maintain a certain space betweenthemselves in various social and interpersonal situations.

The distance we keep from the other person while speakingindicates the relationship.

Example: We keep a longer distance from a slight

acquaintance and get closer to persons with closerrelationship , we maintain a respectful distance from oursuperiors.

o It is important not to invade others’ space in any situation.



Time

A person who uses one’s own time and other people’s time wastefully , creates an impression of being inefficient and

disorganized. A sense of timing in conducting meetings , in conveyinggood or bad news , in making presentation , generatesrespect and goodwill.



The non verbal aspects of the spoken words are known asparalanguage.

It includes the qualities of the voice , the way we use our voice , aswell as the sounds we make without uttering words.

Its elements include:

- Tone

- Pitch

- Pronunciation

- Accent

- Intonation



Silence is a difficultmethod of communicationto use as it takes a gooddeal of self control and self

confidence to be able tohold one’s tongue.

Short pauses are used toemphasize a point.

It is not negative absence of speech but a positive withdrawalor suspension of speech.



Sign language apartfrom the set of

signs is a system

of communicatingwith people who

are hearingimpaired , by using

hand movementsrather than spoken

words.



Sign

Signal

Symbol


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NO SMOKING



CYCLE LANE



WASHROOM



WARNING : FENCE AHEAD



ISI MARK – SIGN OF

QUALITY



WHITE – SIGN OF PURITY



•Posture is the way we hold

ourselves, the way we stand or sit.

•It indicates something about our

feelings and thoughts, attitudes and

health.

•Posture refers to the carriage , state

, attitude of body or mind.

POSTURES



• Gestures are movements of hands /head / body ;they are a naturalaccompaniment of speech.

• Gesture refers to any significantmovement of limb or body and adeliberate use of such movement asan expression of feeling.

•Gesture can also be understood asstep calculated to evoke responsefrom another person or to conveyintention.

GESTURES



• The way a person dresses

is often subjected to much

interpretation.

Appropriateness for the occasion is

essential , the formality of the occasion, the

time of the day, the season , the cultural

background of the people who will bepresent and the conventions of your own

organization should provide good guidance

non verbal comm (1)

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