Observations

• Patients missing appointments

• Patient complaints

• Patients not practicing self-care

Research – Electronic Health Records (EHR)Patient Experiences With Full Electronic Access to Health Records and Clinical Notes• Perceived enhanced

communication with providers• Perceived improved patient

knowledge and self-care• Perceived greater patient

participation in care• Perceived challenges

Patients’ online access to their electronic health records and linked online services• 176 studies• Self-care• Online communications

Application

• Introduce EHR to the office

Expectation

• Better patient understanding

• Better self-care at home