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Observations
• Patients missing appointments
• Patient complaints
• Patients not practicing self-care
Research – Electronic Health Records (EHR)Patient Experiences With Full Electronic Access to Health Records and Clinical Notes• Perceived enhanced
communication with providers• Perceived improved patient
knowledge and self-care• Perceived greater patient
participation in care• Perceived challenges
Patients’ online access to their electronic health records and linked online services• 176 studies• Self-care• Online communications
Application
• Introduce EHR to the office
Expectation
• Better patient understanding
• Better self-care at home