vilt essential conversation presentation v4.pptx 6.20.16

© 2016 Sungard Availability Services, all rights reserved

Essential Conversations

2Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved

Introduction

Annotation Tools & Chat Function

Christine RamsayLearning and Development SpecialistWayne, PA

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Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved

Purpose

C h a l l e n g e AutonomySTRATEGY

CORPORATE GOALS

CUSTOMERS

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Introduction

HowWill we retain talent, and allow them to do their best work week after week?

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1:1 1:1

1:1

1:1

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Introduction

WHY WHAT

HOW

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The Why?

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The Why

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The Why

COMMUNICATIONANDTRUST

ENRICHESCULTURE

TRANSPARENCY

CONNECTEDRELATIONSHIPS

CONTINUOUSIMPROVEMENT

PERFORMANCEMANAGEMENT

The Value ofESSENTIAL

CONVERSATIONS

Discuss highlights from the guidebook.

Describe the tactics to provide feedback, feed forward, and coaching to have effective, valuable 1:1 meetings with your direct reports

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Tactics for Success

Be a Coach

Leave Time to BrainstormEnd with Agreement

Create a Regular Schedule

Use Strengths-Based Language

The Tools and ProcessListen

Prevent Interruptions

PrepareAsk Good Questions

HOW

WHAT

Feedback and Feedforward

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The How? HOW

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Be a Coach

DEFINEWhat words come to mind when you think of the word Coach?

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Be a Coach

The ability to help your employees shift their thinking is the difference between merely having a conversation and having an essential, coaching conversation.

ConversationEssential Conversation

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Be a Coach

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Use Strength Based Language

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Feedback Feedback is an essential component of a learning and performance culture! The framework assists in preparing to deliver effective ongoing feedback throughout the

year. Feedback is….

Most beneficial if on-going (which ensures no surprises) Intended to support employee performance and development Helpful and applies to both positive and constructive

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Guidelines for Giving Feedback Successfully

Check your intentions

Dialogue! Treat Feedback

as a shared responsibility

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Guidelines for Giving Feedback Successfully

KEEP YOUR EMOTIONS IN CHECK

Confirm mutual understanding and invite new information;

probe for facts

RESPECT DIFFERENCESSHOW CURIOSITY

WE MUST NEVER

OUTGROW OUR

INNER SUPERHERO

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Feedback Feedforward

Feedback can be limited and static,

whereas feedforward can be

expansive and dynamic.“

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Listen

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Prevent Interruption

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Leave time to brainstorm

Purpose

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End with Agreement

What can I be accountable to you by the next time we meet?

What will you be accountable for by the next time we meet?

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Tactics for Success

Be a Coach

Leave Time to BrainstormEnd with Agreement


Use Strengths-Based Language

The Tools and ProcessListen

Prevent Interruptions

PrepareAsk Good Questions

HOW

WHAT

Feedback and Feedforward

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The What?

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minutes minutes

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2016

5 sessions= 1 per quarter + 1 year end

Quarterly Conversation Guide

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Google Hangouts

Vidyo

WebEx

Conferencing tools for managing virtual direct

reports

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Prepare

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Prepare

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Tools to Prepare

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Prepare

7 Categories to cover in 1:1 session

Project UpdateGeneral status of

activities and goals

How Work Gets DonePersonal ConnectionTake time to learn about your direct report and who they are.

Professional DevelopmentWhere the employee is looking to grow

Level of EngagementHow engaged is the employee? What motivates him or her?How do they like to be recognized?

Problem Solving & InnovationWhat is working? What is not? What processes need to be improved and how can we fix them? What new ideas does the employee have?

Feedback to ManagerAlways ask for feedback from your direct reports.

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Prepare

Conversation

1:1

?

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Ask Good Questions

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05

04

03

02

01

How can I help?

What do you want?

What’s the real challenge here for you?

And what else?

What’s on your mind?

06 If you’re saying yes to this, what are you saying no to?06 If you’re saying yes to this, what are you saying no to?

07 What was most useful for you?

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Important Reminder!

5X per year1 per quarter

+ 1 year end

Quarterly Conversation Guide

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The Methods

Feedback1

Feedforward2

Coaching 3

MethodsAsk Good questions

STAR Method

Grow Method

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TaskWhat were the smaller

tangible goals your direct report set to help achieve

the overall goal?

SituationWhat was the overall goal he/she wanted

to achieve?

ResultWhat were the

results after he/she put the actions in

place?

ActionWhat actions did your direct report take to achieve

the goal?

Effective Feedback Process

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Feedforward

Now that we’ve discussed your experiences from the Cloud project, may I offer some ideas for how I believe you can improve for the next time?

You can improve by providing weekly touch point communication with internal stakeholders by utilizing Google Hangout and Vidyo tools to connect which embarks the Sungard AS value of Teamwork

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Coaching Technique- GROW

Will

Will

What topics do you want to discuss?What do you want from this discussion?What are the consequences if you do not reach this goal?

What’s been happening?What have you tried so far?What were the results?

Describe “Future” if you could do anything, what might you do?If you were the other person, what would you have to hear/see to get your attention?If you were watching this conversation, what would you recommend?

Does this option interest you enough to take action?How will you go about it?What might get in the way?

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Case Study: Coaching Technique- Grow

Meet Julie Goal: Team Leader within next 2 years

Reality: Entry- level position, some skills

Options: Lead a small team on a small project. Spend over time in overseas team

Will: Lead a small team on a minor project. Review progress in 3 months.

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Next StepsSign up to take the Instructor Led class to put the processes and tools into practiceGo to sungardas.education to sign up!

Get ready to document and engage at least 5x per yearUse all 4 of the tools

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It’s not just about the destination, it’s about the journey

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Q AEmail us at [email protected] us on community at Sungardas.education

vilt essential conversation presentation v4.pptx 6.20.16

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