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8/3/2019 Ssm Presentation (1)

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SERVICESECTORMANAGEMENT

TYBMS (SEMESTERV)

TOPIC SERVICE IN HOTELS


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CREATED BY

SOHEL BHATIA 5

SUSHANT KADNE 22

LOKESH GERELA15

PAWAN TALREJA 51

VIJAY KHANWANI 25

VARUN ALIMCHANDANI 58


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HOTEL NAME

MANGO CREATIVE HOTELS


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WHY MANGO HOTEL ?

Mango Hotel comes with a concept of budgethotel. It is one of the cheapest hotels in SOUTH

MUMBAI with ultra modern services andcomfortable accommodation. Stay in MangoHotel and enjoy with our personalized services.


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DISTANCE

Mango Hotel in MUMBAI is located at

MARINE DRIVE. It is connected very closely to

the CST Railway Station (15 mins), being

approximately 23 km from the InternationalAirport and Domestic Airport.

Mango hotel is situated in the heart of South

mumbai city & it is near by the commercialhubs.


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OUR HOTEL


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OUTLAYOFHOTEL

Ground floor-universal reataurant

cultural restaurants

1st floor-*Punjabi

*south Indian*Gujarati

2nd floor-*Marathi

*Sindhi

* Rajasthani3rd floor-*Suites

4th & 5th floor-*rooms

6th floor- *entertaintment section

7th floor- *Gym & Spa


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TECHNICAL SPECIFICATION

125 guest rooms, including:

25 suites 100 atrium-facing rooms with private

balconies, large bay windows

6 full-service restaurants which includes

Mango Punjabi, sindhi, marwadi, gujrati,

south indian etc, American Cafe,

The Library of Indian Novels, books.

Comics etc.

2 pass time eateries - The Coffee Bean,

and Godiva Chocolatier. (Bakery)

Retail stores including Mango mall -,

Mango Clothing for women's fashions,

mango jewelry shop, Delta Gifts Store,

Children's Boutique,

.


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PROMOTION

PRINT MEDIA NEWSPAPERS,MAGAZINES,

BROADCAST MEDIA T.V., RADIO

Social media -Face book page

Twitter

o Outdoor media

Hoardings

Baloon advertisement

CHIEF GUEST MR. ANNA HAZARE !


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Mango Budget Hotel Facilities:

Terrace Restaurant Taxi Service (Pick n Drop)

Guide service

Laundry Service

Conference Facilities

Doctor on Call

24 hr Coffee Shop

Parking Facility

Travel Desk

Business Centre

GYM Facility

Library Internet Facility

Swimming pool

Gaming Parlour


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TARIFF PLANS

ROOM TYPE SINGLE OCCUPANCY DOUBLE OCCUPANCY

MANGO ONE PLAN RS. 999 RS. 1499

STANDARD RS. 2499 RS. 2999

DELUXE RS. 2999 RS. 3600

SUPER DELUXE RS. 3999 RS. 4999


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OUR ROOMS


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THAI SPA


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MANGO MEMBERSHIP/ LOYALTYCARD

10% discount on room tariffs

20% discouunt on food (a la carte)

Loyalty card-

From the 2nd visit of the customer, he/she shall geta loyalty card with benefits .


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SPECIAL OFFERS FOR MANGO

MEMBERS

1. DISOUNT OF 5 % FOR 2 PEOPLE ON TARIFF

PLANS

2. DISCOUNT OF 10 % ON DINNING FOR 4 OR MORE

PEOPLE

3. UPTO 25 %DISCOUNT ON PARTY ORDERS FOR 10

PEOPLE OR MORE.

4.FREE MANGO CAB SERVICE

5.SPECIAL DISCOUNTS AT THE MANGO BAR, PUB,COFEE SHOP .

6.DISCOUNTS AND OFFERS ON MANGO GYM, SPA,

SWIMMING POOL, SPORTS CORNER etc.


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MANGO BAR AND PUB


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CULTURAL RESTAURANTS

MANGO (NORTH INDIAN) - PUNJABI

MANGO (SOUTH INDIAN)

MANGO GUJRATI

MANGO MARATHI MANGO SINDHI

MANGO RAJASTHANI

PRICES OF ALL CULTURAL RESTAURANTS

(STARTS:-CHILD:299 & ADULT:499)


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MANGO PUNJABI

Special punjabi thalis Bhangra dance

Background Punjabi music

-An unbelievable kind of

dhabha environment


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MANGO SOUTH INDIAN

Special buffet system

South Indian

performances

Waiters dressed in southIndian theme


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MANGO GUJRATI

SPECIAL DANDIA ROUND SPECIAL GUJRATI FOOD WAITERS DRESSED IN GUJUTHEME BUFFET SYSTEM


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MANGO MARATHI

BUFFET SYSTEM MARATHI FOLK MARATHI BACKGROUND MUSIC SPECIAL MARATHI CHEF


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MANGO SINDHI

SPECIAL SINDHI BACKGROUND

MUSICS

MUSICS WILL ALSO BE PLAYED AS

PER CUSTOMERS CHOICE

VARIETY OF SINDHI DISHES SINDHI STYLE AMBIENCE


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MANGO RAJASTHANI

RAJASTHANI BUFFET

WAITERS IN RAJHASTHANI

THEME

CUSTOMERS WILL GET

RAJASHANI PAGDIS.

RAJASTHANI DANCE

PERFORMANCES.

RAJASTHANI STYLE AMBIENCE


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UNIVERSAL RESTAURANT

Any vegetarian/ non-vegetarian cuisine.

Jain food

Prices :reasonable & affordable

One touch away service

24 hrs service

4pm to 7pm-10% discount

LAUGHTER SHOWS


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INNOVATION & SPECIAL SERVICES

Button Services

Location - our hotel is located near a college area..

Banquet hall where around 80 - 100 people (celebrity arrangement for

weddings)

Special person as a Translator for simple communication specially for

foreign tourists.

Special Bus and Guide provided for travelling across Mumbai.

Midnight Buffet available from 12 am to 4 am at 50 % (for regular crowd),

60 % for (mango members), and 70 % for (loyalty customers) discount.

Special round of competition among customers

Feedback-friendly website Multicultural staff & multilingual staff

Special cracker show during new year, and Diwali

Free fish spa therapy(only for suite holders)


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Surprise gifts for customers in cultural section

Separate kitchens for vegis, non vegis and for jains.

Currency exchange counter

Jacuzzi in deluxe and super deluxe rooms.

MANGO MULTIPLEX IN HOTEL (10% DISCOUNT

FOR MEMBERS) PRICES FLAT RS.100/-

MANGO CAB SERVICES FOR PICK UP AND DROP

BACK AT AIRPORT AND RAILWAY STATIONS

RESPECTIVELY

FREE MANGO DRINKS SERVED AT THE CHECK IN

o ESCALATORS, CAPSULE LIFTS

MASSAGE CHAIRS IN suite ROOMS


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UNIQUE SERVICES

Magic Shows for Kids, Dramas, Belly Dancing Showsand various other forms of entertainment programs putup on a daily basis at suitable timings.

Sports events, such as tournaments.

Shopping Mall with sale seasons

Special mango dishes made during summer at affordablerates, such as mango cakes, puddings, drinks, shakes,ice creams etc.

Pre Booking Discounts and on the spot check infacilities available.

Mobile Apps for Android, Blackberry, apple istore, OVIstore, Windows Marketplace etc. and various mobiledevices for free.


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MANGO DISHES


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MANGO COUPLE

All Couples who have booked ahoneymoon suite for 4 nights or

more shall get the 5th night

complimentary !

Entry in the Mango Pub absolutely

free throughout their stay !

Mango cab decorated with heart

shaped baloons

Rooms with heart shaped beds

Romantic music played for couplesin mango restaurants live by our

musicians !

1 movie FREE at mango multiplex !


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FUTURE PROSPECTS


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CONCLUSION

Our hotel is one of the affordable hotels as we

provide higher facilities at affordable prices. Ourtarget customers are middle class and upper middleclass people.

Our main aim is not only profit, but also customersatisfaction.

Market reputation and Goodwill mean a lot to us.

The memories the customers take home after

spending a wonderful time at our hotel !


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CONTACT US

OUR WEBSITE

WWW.MANGOHOTELS.COM

OUR 24/7 HOTLINE NUMBER LANDLINE

22789456,
http://www.mangohotels.com/http://www.mangohotels.com/


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