How technology can be used to improve student feedback

at London Met Libraries

Jay Bharj Reader Services Manager

Interview28th January 2014

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Presentation summary

• What we currently do at London Met libraries

• What we can do to improve student feedback?

• How we are going to achieve it?

2nd November 2007

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How we currently get feedback?• Email, Phone• Facebook, Twitter • Online Chat• Library enquiries, Quick

Call• Face to face• Course Committees• Comments &

suggestions• Survey results

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What has been working well?

•Comments and suggestions box•Face to face•Phone•Course Committees

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How can we improve feedback?

• Study Hub website • WebLearn

• Students Union • Text services

• Surveys (NSS, SCONUL)

• Redesign Facebook & Twitter pages

• Staff training & development

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Key role for Information staff

• Staff have a key role to make students realise the importance of feedback

• Promote feedback using a range of technology and traditional material posters, leaflets

• Sharing and communication information supporting each other in use of technology

• Developing Online Chat

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T Summary

• Continue to use a variety of technologies to communicate

with students• Improve student feedback

through staff development & training to develop skills and

confidence in use of technology• Consistent recording, evaluation

and responding to student feedback

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Questions?

Attribution: http://www.flickr.com/photos/oberazzi/318947873/sizes/l/