Jaime Gutierrez741 San Felipe Trail

Haslet, TX 76052Cell: (817) 584-4963

Email: Jaime.Gutierrez07@yahoo.com

QUALIFICATIONS: DOD Government Clearance Work well without supervision Ability to work well in a team environment Physically fit & able to lift IT equipment, crawl under desks to access cabling etc. Willing to work in different areas of Company Bilingual English/Spanish with the ability to translate Ability to prioritize and remain focused on the essence of an issue Excellent with customer services support Skilled at learning new concepts quickly while working well under pressure Dell /HP Hardware Troubleshooting – Laptops / Desktops Support / Troubleshooting Windows 7 / Windows XP Operating System Microsoft Office Suites 2007 / 2010 HP Hardware Certified 10+ IT Experience

EXPERIENCE: 10/11-01/14 VoltDelta Resources /Lockheed Martin Sub-Contractor Fort Worth, TXLockheed Martin Aeronautics Local Support Tier II

Used Active Directory to look up computer accounts to make sure they were still active on network domain Provide desktop support for 30,000 + users by phone or in person as needed to minimize downtime Identify, isolate and repair computer equipment showing wear and tear as well as during preventative

maintenance routines Work out of BMC Remedy Queue for incident tickets assigned to tech for daily work Support Special Program for Lockheed Martin for JSF software development group, installing common

workstations with Suse Linux and configuring desktops with Microsoft XP OS and static Ips Use windows remote assistance to provide on phone technical assistance to user when needed Work Dell /HP Hardware incident tickets for Laptops / Desktops having BSOD errors, failed cpu fans, bad

memory and systems board replacements when needed Would image company assets with Windows 7 or Windows XP Operating System depending on the need

bases of the asset Microsoft Outlook 2007 /2010 troubleshooting when user would need assistance mapping a .pst file,

recover a .pst file, Outlook would not opening properly due to bad OST file. Provided Data Migration for user’s when assets would be refreshed with new computer, hard drive would

crash and data need to be recovered and migrated to new hard drive. Imaging /Re-Imaging of assets when hard drive would be upgraded, hard drive needed to be replaced due

to bad sectors or corrupted drive Provided software install when requested by user through BMC Remedy ticketing system or user’s

computer was reimaged, due to some type of failure Did network patching when new network drops were installed at new locations or clients drop was

deactivated, would go in to network closets patch computer in to network switch to give client network connectivity

Network Printer Troubleshooting when client would not be able to print to network printer due to no connectivity or due to some type of maintenance needing to be done (change fuser, maintained kit, etc.).

04/06-10/11 DCT Systems Group /Lockheed Martin Sub-Contractor Fort Worth, TX Computer refresh Technician, Local desktop support

Used Active Directory to look up computer accounts to make sure they were still active on network domain Provide desktop support for 30,000 + users by phone or in person as needed to minimize downtime Identify, isolate and repair computer equipment showing wear and tear as well as during preventative

maintenance routines Work out of BMC Remedy Queue for incident tickets assigned to tech for daily work Support Special Program for Lockheed Martin for JSF software development group, installing common

workstations with Suse Linux and configuring desktops with Microsoft XP OS and static Ips Use windows remote assistance to provide on phone technical assistance to user when needed Work Dell /HP Hardware incident tickets for Laptops / Desktops having BSOD errors, failed cpu fans, bad

memory and systems board replacements when needed Would image company assets with Windows 7 or Windows XP Operating System depending on the need

bases of the asset Microsoft Outlook 2007 /2010 troubleshooting when user would need assistance mapping a .pst file,

recover a .pst file, Outlook would not opening properly due to bad OST file. Provided Data Migration for user’s when assets would be refreshed with new computer, hard drive would

crash and data need to be recovered and migrated to new hard drive. Imaging /Re-Imaging of assets when hard drive would be upgraded, hard drive needed to be replaced due

to bad sectors or corrupted drive Provided software install when requested by user through BMC Remedy ticketing system or user’s

computer was reimaged, due to some type of failure Did network patching when new network drops were installed at new locations or clients drop was

deactivated, would go in to network closets patch computer in to network switch to give client network connectivity

Network Printer Troubleshooting when client would not be able to print to network printer due to no connectivity or due to some type of maintenance needing to be done (change fuser, maintained kit, etc.).

10/05-04/06 Tek Systems North Richland Hills, TX Computer Technician

Contracted out to DCT Systems Group /Lockheed Martin Sub-Contractor to Perform computer technician duties stated above

04/05- 10/05 Unemployed Fort Worth, TX

09/00-05/05 IBM Corp South Lake, TXSupplemental Computer Technician

Travel to Various Accounts as a field technician to Allstate Insurance, Washington Mutual, etc. to perform new account computer install

Worked on BNSF and Nokia accounts doing company asset refreshes, data migrations, software install Hardware Install, Software install Moves, PC Install, Add on Equipment Shipping and Relocation Desktop Support

EDUCATION: December 2000 Reach High School High School Diploma River Oaks, TX