Luis E. Benitez

1345 Bell Road #203, Antioch, TN 37013Phone: 615) 598-3001   Alt: 615) 832-7013   Email: loubenitez1970@hotmail.com

Summary of Qualifications

20 years of Leadership and Management ExperienceWorking knowledge of Microsoft Excel, Powerpoint, Word and OutlookBilingual: fluent in Spanish and EnglishExperience leading groups of 5 - 60 Experience with safety, Municipal, Federal and Corporate compliance i.e. OSHA, DOT,Department of Health, SubwayCertification in Logistics and Supply Chain Center Management from Volunteer StateCommunity College, Gallatin,TNB.A. in Management and Human Relations from Trevecca Nazarene University,Nashville,TN14 years of Professional Driving Experience (class A&B)

Major Accomplishments

California Judo Association 1991 State Heavy Weight ChampionProject Thesis - a 40 page thesis for Trevecca Nazarene University's Management andHuman Relations program. The Project Thesis analyzes a problem in an organization fromrecognition to the development of recommendations for its solutions.Best in Company Employee Engagement Scores from Pilot Travel Center Employee Surveyfor 2014Best defect record in the Amazon Network Q1 & Q2 2014 - no defects

Employment History

Travel Center General Manager

Oversee activities directly related to the Operations of a Pilot Travel Center with a SubwayRestaurant, Deli, Convenience Store with both Gasoline and Diesel pumps ($3.9 million insales)Direct and coordinate activities of all departments concerned with food preparation,customer service, beer and tobacco sales, professional driver services and fuel sales.Review Financial Statements, sales and activity reports, as well as other performance datato measure producitivity and goal achievement and to determine areas needing costreduction and program improvement.Manage staff, prepare work schedules and assign specific dutiesEstablish and implement departmental policies, goals, objectives and procedures conferringwith Regional Manager and organizational officials as neccessaryDetermine staffing requirements and interview, hire and train new employees or overseepersonnel process.

Supervisor

Plan work schedule and assign duties to maintain adequate staff for effective performanceof activities and respond to fluctuating workloadsCollaborate with workers and managers to solve work related problemsReview productivity throughout the enitre process and at completion to ensure that workhas been performed correctly.

10/2013 - Present Pilot Travel Centers, LLC., Nashville, TN

9/2011 - 8/2013 Amazon.com, Lebanon, TN

has been performed correctly.Trouble shoot bottle necks and participate in Kaisen events as well as present at dailyGemba walk.Transmit and explain work orders to laborersPeform the same work duties as those supervised, perform more difficult or skilled tasks, orassist in their performance.Prepare and maintain work records and reports of information, such as employee time,wages, daily reciepts or inspection resultsMaintain a safe and hazard free environment for all

CDL Driver

Safe operation of a Class A Commercial Tractor and Trailer (Semi).Inventory and inspection of goods to be delivered to determine quantities and conditions.Obtain receipts or signatures for delivered goods and collect payments for services whenrequired. Customer service management including customer service needs assessment, meeting ofquality standards for services and evaluation of customer satisfaction.

CDL Driver

Safe operation of a Class A Commercial Tractor and Trailer (Semi). Inventory and inspection of goods to be delivered to determine quantities and conditions.Obtain receipts or signatures for delivered goods and collect payments for services whenrequired. Customer service management including customer service needs assessment, meeting ofquality standards for services and evaluation of customer satisfaction.

Spanish Language Customer Service

Service oriented and multi-faceted role including, cashier, title clerk, financing and sales forboth English and Spanish speaking customers. Versatility, persuasiveness, strong written andverbal skills, critical thinking and negotiation were an integral part of every day's activities toaccomplish daily and monthly sales goals.

Spanish Language Business Sales

Confered with potential customers regarding equipment needs and advised customers ontypes of equipment to purchase. Also determined price schedules and discount rates whilemonitoring customer preferences to determine focus of sales efforts.

Account Manager Foodservice

Managed Foodservice Channel for Coca Cola Bottling Company in the Middle TennesseeArea. Focused on expanding existing businesses and generating new accounts. AssistedRestaurants with promotion of Coca Cola Products and provided analysis of sales trends tomake suggestions to grow their drink business and margins.

CDL Driver

5/2008 - 9/2011 John Deere Landscapes, Murfreesboro, TN

7/2006 - 11/2007 O'Charley's Commissary, Nashville, TN

11/2005 - 6/2006 Clean Cars, Inc., Nashville, TN

7/2005 - 10/2005 Bill Heard Chevrolet, Nashville, TN

8/1999 - 5/2005 Coca Cola Bottling, Nashville, TN

6/1996 - 9/1999 Beaman PepsiCola, Nashville, TN

Safe operation of a Class A Commercial Tractor and Trailer (Semi). Inventory and inspection of goods to be delivered to determine quantities and conditions. Obtain receipts or signatures for delivered goods and collect payments for services whenrequired.Customer service management including customer service needs assessment, meeting ofquality standards for services and evaluation of customer satisfaction.

Delivery Driver

Safe operation of a Class A Commercial Tractor and Trailer (Semi). Inventory and inspectionof goods to be delivered to determine quantities and conditions. Obtain receipts or signaturesfor delivered goods and collect payments for services when required.

Customer service management including customer service needs assessment, meeting ofquality standards for services and evaluation of customer satisfaction.

Manager

Operational responsibilities for the restaurant at the The Galleria of South Bay Mall includeddaily reports and deposits, training, monitoring compliance with health and fire regulations,keeping within budgets, monitoring payroll records. Also established standards for personnelperformance and customer service. Also managed other restaurants at the Metro Center Mallin Phoenix, Arizona and the Puente Hlls Mall, Puente Hills, California.

Education

Bachelor of Arts Management and Human Relations GPA: 2.93

Formal study in the fields of Human Resources Management, Supervision Principles,Problem Analysis and Evaluation, Ethics and Personal Leadership Development.

Technical Certificate Logistics and Supply Chain Center Management GPA: 3.75

Major Study courses for the Associates Degree in the growing field of Logistics,Transportation, Distribution Center/Warehouse Management, Supply Chain Managementwith a focus on Supervision.

Skills

Transportation methods, Critical Thinking, Active Listening, Decision Making,Troubleshooting, Time Management, Multitasking, Safety Inspections, 5S Audits, PretripInspections, Verbal Communication, Written Communication, Information Ordering,Microsoft Office, Kaizen, Gemba.

Keyword Summary

Production Supervisor, Account Management, Shipping Supervisor, Communication, Kaizen,Gemba, Restaurant Management, Bachelor's Degree in Management

8/1995 - 6/1996 Circuit City, Inc., Nashville, TN

5/1987 - 6/1995 Chick-fil-A, Redondo Beach, CA

2013 Trevecca Nazarene University, Nashville, TN

2011 Volunteer State Community College, Gallatin, TN