week 8presentation

Potomac Electric Power Company (PHI)

History

Past and Present HistoryPast

Three companies Three systems Three processes Maryland, District of

Columbia; Delaware

Present

(Total service within three states)

One company

One system

One process

CulturalSafety

Cardinal rules and dress codesSafety focus monthly newsletterSafety regulatory agencies

Behavioral accident preventive processesPromoted open and constructive relationships

Cultural

Accountability

Outages

Billings

Shared ownership

Customers

CulturalTraining

On the job Internal training classrooms Computer security awareness Education

ORGANIZATIONAL STRUCTURE

Positional Reporting Hierarchy

Depicts a position’s relationship to another position

Organizational Reporting Hierarchy

Depicts a department’s relationship to another department

Most Significant Changes in the Workplace

Accept the change

Learn new skills and roles

Overcome a natural tendency to resist change

Reason for change

o Deploy and deliver cost effective advance metering infrastructure

o Dynamic pricing mechanismo Improved reliability of its electric systemo Restore service outages more quickly and efficientlyo Improved company ability to identify problems

before power lost

Leadership Focus Efficiency

Predictability

Low cost

Action leaders plan Identity resistance

From employee feedback

From supervisor input

Project team issues

From compliance audits

Action leaders implementation Empowered people Increased participation Coached Facilitated

Aligned change with vision statement Change agents promoted readiness, training &

development, job analysis and design

StrategiesChange Curve Provoked frequent,

targeted, and supportive awareness

Six honest serving men

Accelerated communication

Print, phone, meetings, memos, email, videos, newsletters, face to face communication techniques, PHI Intranet, blueprint website, and bulletin board

http://www.pepcoholdings.com/about/phi