week 8presentation
TRANSCRIPT
Potomac Electric Power Company (PHI)
History
Past and Present HistoryPast
Three companies Three systems Three processes Maryland, District of
Columbia; Delaware
Present
(Total service within three states)
One company
One system
One process
CulturalSafety
Cardinal rules and dress codesSafety focus monthly newsletterSafety regulatory agencies
Behavioral accident preventive processesPromoted open and constructive relationships
Cultural
Accountability
Outages
Billings
Shared ownership
Customers
CulturalTraining
On the job Internal training classrooms Computer security awareness Education
ORGANIZATIONAL STRUCTURE
Positional Reporting Hierarchy
Depicts a position’s relationship to another position
Organizational Reporting Hierarchy
Depicts a department’s relationship to another department
Most Significant Changes in the Workplace
Accept the change
Learn new skills and roles
Overcome a natural tendency to resist change
Reason for change
o Deploy and deliver cost effective advance metering infrastructure
o Dynamic pricing mechanismo Improved reliability of its electric systemo Restore service outages more quickly and efficientlyo Improved company ability to identify problems
before power lost
Leadership Focus Efficiency
Predictability
Low cost
Action leaders plan Identity resistance
From employee feedback
From supervisor input
Project team issues
From compliance audits
Action leaders implementation Empowered people Increased participation Coached Facilitated
Aligned change with vision statement Change agents promoted readiness, training &
development, job analysis and design
StrategiesChange Curve Provoked frequent,
targeted, and supportive awareness
Six honest serving men
Accelerated communication
Print, phone, meetings, memos, email, videos, newsletters, face to face communication techniques, PHI Intranet, blueprint website, and bulletin board
