Presentation Village PointJune 2004

Glenn van der Vleuten, projectleader Dorpspunt

Village Point• Powered by Kruiswerk Mark en Maas

(home care organisation) and Woonlinie (house construction association)

• National campagne ‘balance in work and family life’

• Subsidy from the Ministry of Social Affairs (Bureau of Dayplanning)

• Subsidy from the Province of Northern-Brabant (Combi-fund)

• Operational since January 1ste 2004

Demand-oriented conciliation• Clarify demands of rural occupants,

related to livability• Clear formulation of local demand• Selection of reliable suppliers• Matching demand and supply:

– Village Point (physical servicepoint)– Internet (www.dorpspunt.nl)– Call-centre (0900-dorpspunt)

Pilotproject• 4 pilots:

– Chaam– Den Hout– Moerdijk– Nieuwendijk

• Project period:– Januari 1st until December 31st, 2004

• Each pilot has its own projectleader• Established in buildings Kruiswerk Mark

en Maas

Pilots

From producer at the centre to customer at the centre

Producer dominates

Services

Tailor-made:Adjust choice

processes

Target/ customer demand

Tailor-made: target/realisation

control

User Employee

Customer dominates

Customer at the centre: demand-oriented chain

Customer

Supply

Village Point

Provision

Can / Know Direction

Interaction

Production

Distribution

1

3

24

Current situation• Development business plan

• Development franchise-formula

• Partner acquisition:– Regional partners for generic supply– Local partners as franchisee

Service centre for village

Service centre for village

• Provides information and councilling about housing, working and living

• Provides conciliation of services

• Supports initiatives for improving livability

What makes Village Point unique?

Village Point contributes to:• Improving services and supplies in

districts or villages• Improving livability• Improving balance between work and

family life• Information, councilling and conciliation

for everyone, for free• Strengthening community sense

through mutual contact

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