Colegio José Ingenieros

Diplomado Ingles especializado en Turismo

Segundo año General Teacher: Angela Acevedo Azahar Modulo I Introducción al turismo

Course Syllabus - 2011

Course Title/ Diplomado Ingles Espcializado

Course Facilitator: Angela Acevedo Azahar

Email: Angieazahar@gmail.com

Hours: 4 hours during the week

Course Prerequisites: Base English

Course Description: Course will introduce students to the history, concepts, principles, marketing, planning and management of tourism activities and development which promote cultural and environmental awareness and local economic benefits with an emphasis on cultures.

Course Objectives: Competencies:

Knowledge of current trends in tourism

Ability to discuss the importance of the local ecology, culture, history and economic development balanced with a social responsibility.

Ability to be part of a real conversation and real situation

Course Requirements & Grading Basis: per module

Tests 30%

Project 20%

Vocabulary Review 20%

Participation 10%

Module Activities 20%

Total  100%

Introduction

Module I

Definition of Tourism

Mathieson and Wall (1982) created a good working definition of tourism as "the temporary movement of people to destinations outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to cater to their needs."

According to Macintosh and Goeldner (1986) tourism is "the sum of the phenomena and relationships arising from the interaction of tourists, business suppliers, host governments and host communities in the process of attracting and hosting these tourists and other visitors."

Other terms of interest are:

Excurionist:

Persons traveling for pleasure in a period less than 24 hours (Macintosh and Goeldner, 1986).

Foreign Tourist:

Any person visiting a country, other than that in which he/she usually resides, for a period of at least 24 hours (Committee of Statistical Experts of the League of Nations, 1937).

Travel:

The act of moving outside one's home community for business or pleasure but not for commuting or traveling to or from school (Macintosh and Goeldner, 1986).

Visitor:

Any person visiting a country other than that in which he/she has his/her usual place of residence, for any reason other than following an occupation remunerated from within the country visited (United Nations Conference on International Travel and Tourism, 1963).

Transportation Systems

The type and availability of transportation will determine travel destinations. The developments of accommodations were likewise determined by the development of transportation systems.

These systems are listed below.

Stagecoach (1500 A.D.) Invented in Hungary.

Railroads (1825) First passenger train was in England.

Boats & Ships (early 400 B.C., but first ocean liner 1840)

Automobile (1908) Henry Ford's Model T

Air Travel (1919) by what is now know as Lufthansa Airline

Space Travel (2015) estimated date for passenger travel into suborbital space.

Grand Canyon RailroadWilliams, AZ

Dimensions of Tourism

All tourism activities are related to one or more of the following dimensions of tourism.

Attractions:

Are the primary motivation for traveling. They may be a primary destination such as Disney World or secondary destination which are interesting places to visit on the way to your primary destination. Most tourist traveling from the east to go to Las Vegas will stopover at the Grand Canyon national Park on the way. Attractions usually focus on natural resources, culture, ethnicity or entertainment.

Natural Re

 

sources: Natural resources are the combination of physical features (Yose

mite National Park, California), the climate (Vail, Colorado), and the natural be

auty of the area (Acadia National Park, Maine). The challenge to managing n

atural resources based tourism is to preserve the natural resource from the imp

act of the tourist's.

Culture: A way of life which is observed through a peoples religion, history, government and traditions.

Facilities: When tourists arrive at attractions they require facilities to provide services.

Lodging: Represent a variety of services from campgrounds, RV parks, motels and five star resorts.

Food & Beverage: Not only provide basic sustenance for tourists but an important factor in the overall tourism experience.

Support Services: Usually are represented by small retail businesses providing souvenirs and personal services. Shopping is an integral part of the travel experience. Tourists seek unique and novel items which represent the area and cultures they visit.

Infrastructure:  The basic services on which all tourism depends. These

systems include water and sewer systems, communication networks, medical facilities, electricity, police and fire protection and roads.

Transportation

Time and Money: This is the critical component to tourism, the ability to get from Point A to Point B and back, or to Point C, D, E.... The variables of Time, how long it takes to get to a specific destination, and Money, how much it costs to get to your destination. Tourism developments are dependent on the ease of access and types of transportation available.

Hospitality

Hospitality: The community's attitude which permeates every tourism location that makes the tourist feel welcome and safe. It is the result of the interaction between the tourist and the local population.

Essential Requirements for Tourism

A. Time, as the hours for leisure increase so does the opportunity for travel. Changes in work days or hours, school calendars will affect how and when people can travel. The overall travel pattern has moved from a two week vacation to 6-8 three or four day mini-vacations per year.

B. Money, the majority of travel requires discretionary income. Discretionary income is money left over after all monetary obligations (food, rent and taxes) have been paid.

C. Mobility is the access to transportation (car, bus, plane, train or ship) and the hours required to get to their destination.

D. Motivation is the reason people travel. Motivations may include seeking novelty, education, meet new people, adventure or stress reduction.

Now that we know a little bit more what tourism and all the terms relative to it are

We can start our Module

Lesson 1 - Cómo solicitar información turística - Cómo brindar información turística - Vocabulario de viajes - Dar consejos - Recomendar

 

Indice Temático

Aquí se listan todos los temas tratados en el curso, agrupados por orden alfabético. Esto es sólo para referencia. Para un uso correcto del curso, debes seguir el orden de las lecciones.

 

GRAMMAR - GRAMATICA

Dar consejos Giving advice

Dar órdenes Giving orders

Dar una alternativa Give Choice

Enfatizar Kind of / Type of

Expresar un deseo Hope

Expresar una causa o un resultado Have something done

Gustos Likes and dislikes

Necesitar Need

Recomendar Recommending

Recordar Remember or remind?

Reminding something

Stating an alternative

Stating a cause or a result

Stressing Presiones

VOCABULARY - VOCABULARIO

Aeropuerto Airport Airplain Avion

Alquilar un automóvil Renting a car

Announcements on the plane Anuncios en el avión

Asking for information Pedir Informacion

Car rental Alquiler de autos

Checking in at the hotel Chequear en el hotel

Checking out Hora de salida

Comidas en el avión Meals on the plane

Dar información Give Information

Dejar el hotel Left the Hotel

En el aeropuerto At the airport

Flavours Sabores

Hacer un anuncio Making an announcement

Hacer una reserva hoteler Making a hotel reservation

Hotel Booking Reservas hoteleras

Hotel rooms Cuarto de Hotel Hotel Service Servicios de un hotel

Nacionalidades Nationalities

Partes de un automóvil Parts of a car

Partes de un avión Parts of a plane

Puntos de cocción de la carne Temperatures for red meat

Restaurant Restaurante

Serving in a restaurant Servir en un restaurante

Travel Viajes

Tipos de automóviles Types of car

Curso de Inglés para Turismo - Lesson 1

Part 1. INTRODUCTION

Temas de esta lección

Lectura y análisis En esta unidad el tema consiste en brindar información general sobre viajes y recomendaciones específicas

Solicitar información

Cómo pedir información relacionada con los viajes y cómo realizar preguntas

Brindar información

Es fundamental aprender a brindar la información a las personas que necesitan o desean realizar un viaje

Vocabulario de viajes

Listado de palabras básicas más usuales en turismo

Dar consejos

Estructuras gramaticales usadas para brindar consejos

RecomendarEstructuras gramaticales usadas para recomendar algo

ExercisesPractica lo aprendido con esta serie de ejercicios interactivos de autoevaluación

Curso de Inglés para Turismo - Lesson 1

Part 2. READING

At the travel agency

Read the dialogue and try to understand it.

Agent: Good morning, sir. How may I help you?

Customer: Good morning. I intend to visit England with my wife. What would you recommend?

Agent: Well, we have several package deals. How long do you plan to stay?

Customer: We will stay around two weeks.

Agent: In that case, I would recommend you our all-inclusive tour.

Customer: What does it include?

Agent: It includes air and ground transportation, accommodation, meals and guided visits.

Customer: I really like that. May I have a brochure, please?

Agent: Of course, sir.

Language Focus

Read the vocabulary notes and try to remember the meanings.

How may I help you?

¿En qué puedo ayudarle? Es la fórmula de cortesía que se utiliza normalmente para ofrecer ayuda al cliente. También puede decirse What can I do for you?

to intend to tener la intención de

several varios

package deal paquete turístico

to plan planear, tener planeado

to stay permanecer, quedarse

all-inclusive tour viaje con todo incluído

air transportation transporte o traslado aéreo

ground transportation

transporte o traslado terrestre

accommodation alojamiento

meal comida

guided visit visita guiada

brochure folleto

Curso de Inglés para Turismo - Lesson 1

Part 3. NEW WORDS AND EXPRESSIONS

This is a list of related vocabulary that you must learn and remember.

Asking for information - Solicitar información

I intend / plan to visit... Tengo intención de visitar...

What would you recommend? ¿Qué me recomendaría?

Where should I go? ¿Qué debería hacer?

What does the tour include? ¿Qué incluye la visita guiada?

Are all meals included in the package? ¿Están incluídas todas las comidas en el paquete?

What kind of hotels can you offer? ¿Qué clase de hoteles puede ofrecer?

Does the guide speak English? ¿La guía habla inglés?

How many days will we stay at...? ¿Cuántos días nos quedaremos en...?

How long does it take to get to...? ¿Cuánto se tarda en llegar a...?

May I have a brochure, please? ¿Me daría un folleto, por favor?

 

Giving information - Dar información

We have several packages to... Tenemos varios paquetes turísticos a...

We can offer you a better hotel. Podemos ofrecerle un hotel mejor.

You'd better travel by train. Será mejor que viajara en tren.

I suggest you take a round trip flight. Le sugiero tomar un vuelo de ida y vuelta.

You can rent a car when you arrive.Puede rentar un auto cuando llegue.

Why not spend two days in Edinburgh before coming back?¿Por qué no pasar dos días en Edimburgo antes de regresar?

All our tours include a Spanish-speaking guide. Todos nuestros tours incluyen una guía de habla hispana.

Curso de Inglés para Turismo - Lesson 1

Part 3. NEW WORDS AND EXPRESSIONS

Travel vocabulary

travel agency agencia de viajestravel agent's agencia de viajestravel agent agente de viajestour operator operador turísticoaccommodation alojamientobrochure folletocar rental alquiler de cochescustomer clientediscount descuentogroup tour viaje grupalpackage deal paquetepackage tour viaje organizadopackage holiday (GB) vacaciones organizadaspackage vacation (US) vacaciones organizadasall-inclusive tour viaje con todo incluídoholiday (GB) vacacionesvacation (US) vacacionesjourney viajetrip viajetravel viajeitinerary itinerariotravel guide guía de turismomeal comidaticket boleto, billetedowntown (US) centro de la ciudadcity centre (GB) centro de la ciudadbargain oferta, gangaspecial rate tarifa especialgroup rate tarifa grupalhigh season temporada alta

low season temporada baja

US=American English GB=British English

 

Travel, journey or trip?

Travel is used to mean the general activity of moving from one place to another.    Air travel is faster than rail travel.

Journey refers to travelling a long distance, or travelling regularly, emphasizing on the idea of travelling itself.

  We had a long journey through the mountains.

Trip refers to travelling a short distance, or an unusual journey, emphasizing on the place or the reason of travelling.

    His job involves a lot of business trips.

Curso de Inglés para Turismo - Lesson 1

Part 4. GRAMMAR

Giving advice

Para brindar un consejo o sugerir algo, se pueden utilizan las siguientes formas:

You should + do something

You shouldn't + do something

You should visit the Louvre museum.

You shouldn't miss the Mona Lisa.

You ought to + do something

You oughtn't to + do something

You ought to go to the Tate Gallery.

You oughtn't to skip the Turner collection.

If I were you, I would + (not) + do something

If I were you, I would travel by train.

If I were you, I wouldn't go to that museum on Sundays.

Why don't you +verb ?

Why don't you rent a car?

Recommending

Para recomendar algo, se utiliza el verbo to recommend con las siguientes estructuras:

To recommend + somebody + to do something

I recommend you to visit Edinburgh.

To recommend that + somebody + do something

I recommend that you walk along the promenade.

To recommend + gerund

I recommend eating local food.

Curso de Inglés para Turismo - Lesson 1

Part 5. EXERCISES

Exercise 1 Fill in the blanks with the words from the list.

Recommend - offer - stay - packages - itineraryall-inclusive - brochure - hotels - citiesmay - can - about - long

- Good morning. How I help you?

- Good morning. We would like to travel around Europe but we aren't sure which countries

to visit. What would you ?

- Well, we have different and we can also you our tours.

- Yes, we would really like to travel with a group of people. How are the tours that you offer?

- You can take the 20-day tour or the 30-day tour. In both cases you will visit the most

important in Europe. The difference is that on the second one you will

longer in each place.

- I see. We will have to think it. May we have a , please?

- Yes, here you are. On this page, you see the different options, the

description of the and the complete .

Curso de Inglés para Turismo - Lesson 1

Part 5. EXERCISES

Exercise 2

Read the passage and answer the questions.

Tourism has become a popular global leisure activity. In 2008, there were over 922 million international tourist arrivals, with a growth of 1.9% as compared to 2007. International tourism receipts grew to US$944 billion (euro 642 billion) in 2008, corresponding to an increase in real terms of 1.8%.

Tourism is vital for many countries, such as Egypt, Greece, Lebanon, Spain and Thailand, and many island nations, such as The Bahamas, Fiji, Maldives, and the Seychelles, due to the large intake of money for businesses with their goods and services and the opportunity for employment in the service industries associated with tourism. These service industries include transportation services, such as airlines, cruise ships and taxicabs, hospitality services, such as accommodations,

including hotels and resorts, and entertainment venues, such as amusement parks, casinos, shopping malls, music venues and theatres.

This article is licensed under the GNU Free Documentation License. It uses material from the  Wikipedia article "Tourism". You can explore more on the Wikipedia website. The text is used here only for educational purposes.

 

Questions about the text

1. There were more tourist arrivals in 2008 than in 2007.True.

False.

It's not said on the text.

 2. In 2008, international tourism generated $944,000,000.

$944,000,000,000.

$ 944,000,000,000,000.

 3. Tourism is vital for many island nations.

True.

False.

It's not said on the text.

 4. Tourism generates few employment opportunities. True.

False.

It's not said on the text.

 5. Resorts are classified as

Transportation services.

Hospitality services.

Entertainment venues.

Now we completed the module number 1 hope you can practice all the information vocabulary and expressions that we use provide

Good Luck for next Module

Next Class Evaluation regarding the completed module I