cims-gb presentation
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New CIMS-Green Building Module: Completing the Management and Operations Puzzle
-- Presented By Plamena Todorova: ISSA & Shari Joyce: Pegasus Building Services
Why Create CIMS?Why Create CIMS?
Face challenge of having to do more with less
Importance of cleaning increasing – Need to protect public health
Improve and validate professionalism of cleaning industry
Provide uniform pre-qualification criteria
Distinguish quality organizations in a competitive marketplace
Differentiate potential service providers
CIMS: What Is It?CIMS: What Is It?Management framework designed to assist organizations in developing and maintaining quality, customer-focused organizations
Based on universally-accepted management principles that are the hallmarks of success
Developed through true consensus-based process with the participation and support of IFMA
Applies to an organization as a whole
• Mission, Vision,
Values
• Planning
• Responsibility &
Authority
• Communication Plan
• Risk Management
• Definition of Cleaning Service Requirements
• Quality Plan to Meet Requirements
• Policies• Hiring Practices• Orientation• Executive Development• Management Training• Cleaner Training• Security• Timekeeping Payroll
• Service Delivery Plan
• Purchasing Procedures
• Regulatory Compliance
• Organization Policy
The Cleaning Industry Management The Cleaning Industry Management StandardStandard
Universally-Accepted Management PrinciplesUniversally-Accepted Management Principles
GreenCleaning
CIMS ElementsCIMS Elements
Quality System: Framework to ensure effective operations and continuous improvement
Scope of WorkQuality Plan: Metrics and measurementsCorrective action and continuous improvement
Service Delivery: Processes to effectively deliver service
Service Delivery PlanPurchasing procedures
CIMS ElementsCIMS Elements
Human Resources
HiringOrientationTrainingTimekeeping/ Payroll
Health, Safety & Environmental Stewardship
Regulatory ComplianceEnvironmental Management: Customer expectations!Workplace safety and health
CIMS ElementsCIMS Elements
Management Commitment
Mission, vision and values
Communication plan
Planning and continuity
Organization and responsibilities
Risk Management
CIMS-Green BuildingCIMS-Green Building
Set of environmental preferable criteria
Largely based on green cleaning requirements of LEED-EBOM
Framework for development of green/ sustainable cleaning program
Help to achieve LEED certification
Green/High Performance Green/High Performance Cleaning ProgramCleaning Program
Staffing: WorkloadingTraining
Supervisor
Worker
Safety
Green cleaning
Chemical Handling, Storage and DisposalFloor Care LogCarpet Care Log
Purchase of Cleaning Purchase of Cleaning ProductsProducts
Dilution Control: Concentrates with appropriate dilution control systems
Cleaning Tools: Environmentally preferable materials
Cleaning Products- Green Seal or Environmental Choice
Certification- EPA DfE Recognition- Comply with California VOC limits- Alternative Qualification
60% by cost of chemical cleaning products must comply with criteria
Disposal Paper / Trash Disposal Paper / Trash BagsBags
Green Seal or Environmental Choice Certification
Alternative Qualification
Meet EPA Comprehensive Procurement Guidelines for Janitorial Paper/ Liners
Rapidly renewable resources or tree-free fibers
50% by purchase cost must comply
Hand SoapsHand Soaps
Industrial / institutional hand cleaners and soaps that are in control of the organization.
Free of antimicrobial agents (except as a preservative and unless required by health codes and other regulations)
Certified by Green Seal or Environmental Choice certification criteria
Recognized by EPA-DfE
Alternative Qualification
60% of purchase by cost to comply
Note: This provision only applies to those purchases that are in the control of the organization
Cleaning EquipmentCleaning Equipment
Vacuums Certified by Carpet & Rug Institute (CRI) 70dBA or less
Extraction Equipment CRI Seal of Approval Testing Program for
deep cleaning extractors
Powered Floor Machines Equipped with vacuums, guards and other
devices for capturing fine particulates 70dBA or less
Propane floor equipment 90dBA or less High-efficiency, low-emissions engines
with catalytic converters and mufflers that meet the requirements set forth by EPA or California Air Resources Board (CARB)
Cleaning EquipmentCleaning EquipmentAutomatic Scrubbers Equipped with variable speed pumps and
Onboard chemical metering, or Dilution control systems for refilling
Use only water and no added chemical cleaning products
Battery-Powered Equipment: Equipped with environmentally preferable batteries
ALL Cleaning Equipment: Designed with safeguards
Equipment Inventory List Identification – make / model Number of pieces in use Date of purchase & purchase cost
Equipment Maintenance Log/ Plan: Maintenance of equipment shall occur as part of planned
process
CIMS and CIMS-GB CIMS and CIMS-GB CertificationCertification
Third-party, accredited assessor
Comprehensive Assessment
Assessor to observe work as it is being performed in the field
- Document review
- Management, personnel, customer interviews
Certification demonstrates that an organization’s management practices are structured to deliver consistent, quality service.
Standardization of operations to reduce or eliminate inefficiencies and associated costs to assure efficient service for the health and cleanliness of facilities
More than just “I’m good. Trust me”
CIMS CertificationCIMS CertificationWhat Does It Mean?What Does It Mean?
Certification Benefits: FSPCertification Benefits: FSPFace pressures of being asked to do more with less
Improve consistency, efficiency and quality of service
Demonstrate commitment to excellence
Third-party validation
Distinguish business in marketplace
Sustainable business model
Reduce costs associated with poor service
Better respond to needs of customer
Increase bottom line
Recommendations for Recommendations for Successful Marketing of Successful Marketing of CIMS-GB CertificationCIMS-GB Certification
Speak at customer eventsTake every opportunity to make your customer aware of what your CIMS and CIMS-GB certification assures themUse the elements of the Standard to tie in with what you offerConnect price with proper proceduresUse bid presentations as an opportunity to market your certification along with your company
CIMS vs. OS1CIMS vs. OS1OS1OS1
OS1 is a proprietary system
Created by a for profit firm
Requires the use of specific products, systems and procedures
There may be better products or cleaning procedures available
CIMS vs. OS1CIMS vs. OS1CIMSCIMS
Created by ISSA – The Worldwide Cleaning Industry Association
Not for profit organization since 1923
Responsible for enriching the cleaning industry
CIMS was created through a consensus of industry professionals and organizations
It is non-prescriptive
The organization has “ownership” of the program
More Information
Plamena Todorova (Pam): ISSA or Shari Joyce: Pegasus Building Services
800-225-4772/858-444-2290 x16
pam@issa.com shari@pegasusbuildingservices.com
www.issa.com/cims www.pegasusbuildingservices.com
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