tqm finall presentation
TRANSCRIPT
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Presentation of TQM
Presenters:
Bushra Qamar
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Leaders Vs Managers
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It is often difficult to understand theIt is often difficult to understand theIt is often difficult to understand the
difference between Leaders & Managers.difference between Leaders & Managers.difference between Leaders & Managers.
Do Managers lead?
Do Leaders manage?
What is the difference between Management &
Leadership?
It is the question that has been asked more than once and alsoanswered in different ways.
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Managers Vs Leaders ..Are
they really different????
Yes
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Difference is here
There is a profound difference between Management &
Leadership----------------and both are important.
The biggest difference between Managers & Leadersis
the way they motivate people who work or follow them
and this sets the tone for most other aspects of what
they do
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'Leadership'
ARoad,AWay, The Path of aship at sea - a sense of Direction.
"A pack of sheep led by a lion will defeat a group of lions ledby a sheep"
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Course & Steering
The Word Leadership comes from.
The old English word LAD
for a
Course
A LODE is a vein.thatLeads or
Guide to Ore
ALODE-S
TAR
.is
the name for
thestarthatguide Sailors,the Polar Star
LEADERSHIP
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Course & Steering
The word Management comes from .
Latin word MANUS. the Hand,from which we also get MAINTENANCE &
MAINSTAY
MANAGEMENT
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Course & Steering
Leadership =guides by setting a Ship Course
Management =keeps a handon Tiller
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TO Manage means:
To bring about
To accomplish
To have charge of a responsibility for a conduct
TO Lead means:
Influencing
guiding in a
DirectionCourse
Action
Opinion
TheDistinction
isCrucial
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Managers & leaders are Two sides to thesame Coin.
Leadership & management are Two Notions
that are often used interchangeably.
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Main Difference
Managing & leading are two different ways of
Organizing People.
*The Leader is Followed
*The Manager Rules
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Main Difference
*The Leader has Followerspeople naturally follow through their own choice, whereas leaders uses
o Passions & Stir Emotions
*The Manager has Subordinatesposition of authoritythrough time and useso Formal ,Rational methods
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Work Focus
Managers are paid to get things done often within tight constraints of Time
Money
Managers naturally pass on their work focus to their subordinates.
But Following is always a voluntary activity.
Leaders do activities of Counseling
Coaching
Teaching Listening
Teamwork
Relationships
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Management
The 7 Ss1. Strategy
2. Structure3. System
4. Shared Values
5. Staff
6. Skills
7. Style
Hard Ss
Soft Ss
Hard Ss are proper concern of
MANAGERSbcoz they deal
with THINGS &
TECHNOLOGY
Soft Ss are proper concern of
LEADERSbcoz they deal with
PEOPLE
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Essence of Leadership
1. A shared understanding of the environment-
we know what we face
2. A shared vision of where we are going-
we know what we have to do
3. A shared set of organizational values-
we are in this together4. A shared feeling of power-
we can do this
The leader asks What and Why????
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Essence of Management
The manager asks How and When????
o Manager have Administrative skills
o Orderliness of mind & methods
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Management is
Science
Managers are of
Mind
Accurate
Calculated
Routine
Statistical
Methodical
Leadership is an
Art
Leaders are of
Spirit
CompoundedofPersonality
Vision
Commitment
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Difference in Perspectives
Managers
*Think Incrementally
Leaders
*Think Radically
Managers
Do things Right
Leaders
Do the right thing
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Managers
Do things by the BOOK&followCOMPANY POLICY
Leaders
follow theirINTUITION, which may inturn be of more benefit to the company.
leaders seek out the Truth and make decisions
Based on FactNot basedon Prejudice
They have a preference for Innovation
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Win Loyalty
Groupsare oftenmore loyaltoaLeaderthanamanager.
This loyalty is created by the leader taking responsibility in the
areas such as: taking the blame when things go wrong
celebrating group achievements, even minor ones
giving credit where it is due
Finally win Hearts & MindLeaders are Observant & Sensitivepeople.
They know their team and develop mutual Confidence within it.
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Charismatic
TransformationalStyle
o Leaders give up formal authoritarian
control bcoz
telli
ng people w
hattodo,doesn'tinspire them to follow
anyone
o Leaders with a strong Charisma findit easier to attract people to theircause.They typically promise transformational benefits
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Authoritarian
TransactionalStyle
Managers have a position of
authority .vested in them by
the company
management is transactional
tell subordinates what to
do Their subordinates work for
them and largely do as they are
told
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Seek RiskManagers
are Risk Averse
they seek to avoid conflict where possible.
they generally like to run a Happy Ship
Leaders
are Risk Seekers
when pursuing theirvision, they consider itsnatural to encounter their problems & hurdles
that must be overcome along the way
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Empowering Employees
Empowerment: Giving employees theEmpowerment: Giving employees theauthority and responsibility to makeauthority and responsibility to make
decisions.decisions.
Enabling: Giving workers the educationEnabling: Giving workers the educationtools needed to make decisions.tools needed to make decisions.
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Comparison Table
Leader Manager Essence Change Stability
Focus Leading people Managing work
Have Followers Subordinates
Horizon Long-term Short-term
Seeks Vision Objectives
Approach Sets direction Plans detail
Decision Facilitates Makes
Power Personal charisma Formal authority
Appeal to Heart Head
Energy Passion Control
Dynamic Proactive Reactive
Persuasion Sell Tell
Style Transformational Transactional
Exchange Excitement for work Money for work
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Comparison Table
Exchange Excitement for work Money for work
Likes Striving Action
Wants Achievement Results
Risk Takes Minimizes
Rules Breaks Makes
Conflict Uses Avoids
Direction New roads Existing roads
Truth Seeks Establishes
Concern What is right Being right
Credit Gives Takes
Blame Takes Blames
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Our Opinion
A Comment
I dont like to be manage. But
if you lead me ,I will follow uanywhere
People shouldnt like to be
managed --------it implies wetreat them like a thing
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Final Conclusion
Leader / Manager = Leadager
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Leading first then Managing
The Ideal Conditionis to lead & manage at the same time
Managers are necessary ,Leaders are essential.
Leadership is one of those Assets that a manager must possess.
To be a good manager ,s/he must have many leadership traits.
Managers who cant lead ,realize that they cant buy hearts when people
have to follow them down a difficult path.
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Bottom Line
Organizations need Good Management & Great Leaders. They need efficient
functions & energizing relationships
The BOSSES who cant manage kill
the organization just as fast as one
who cant lead
Butthe person whocando boththeyareonthepathofsuccess
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WORLDS TOP LEADERS
& MANAGERS
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Great Political Leaders
Nelson Mandela
Winston ChurchillAbraham Lincoln Adolf Hitler
George WashingtonZulfiqarAliMustafa kamal
PashaAtaturk
Father of the
Nation
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Top 10 Business Leaders
1. Bill Gates, co-founder ofMicrosoft
2. Sam Walton,former CEO ofWal-Mart
3. Jack Welch,former CEO ofGeneralElectric
4.Warren Buffett, CEO ofBerkshire
Hathaway
5. Lee Iacocca, formerCEO ofChrysler
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Top 10 Business Leaders
6. Steve Jobs, CEO ofApple
7. Herb Kelleher, chairman ofSouthwest Airlines
8. Michael Dell, founder ofDell Computer
9. Alan Greenspan, chairman of the Federal Reserve
10. Carl Icahn, 1980s corporate raider
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Top 10 women Leaders
1. Queen Elizabeth II - Queen of Britain
2. Indira Gandhi - India
3. Margaret Thatcher - Britain
4. Golda Meir -Israel
5. Angela Merkel -G
ermany
6.Ellen Johnson Sirleaf-Liberia
7. Corazon Aquino -Philippines
8.Benazir Bhutto -Pakistan9. Sirivamo Bandaranaike -Sri
Lanka
10. Yulia Tymoshenko - Ukraine
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Most Admired Managers of
World
Ed Breen at Tyco (TYC )
Anne Mulcahy at Xerox(XRX )
who turned around troubled
ships by combining no-nonsense leadership withstrict financial controls
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The Perfect Leader & Manager of
the World
MUHAMMAD (PBUH)
Followed rules &
policies given by
ALLAH
Followers found
MUHAMMAD SAW
righteous, trustworthy,
pious, compassionate,
honest.
Muslims remembered and recounted what he said and did. Both
during his lifetime and throughout the following centuries