FedericoJiménezChavarría

IDNumber:1-1143-0963;Email:fedejc3014@me.com;Phone:(506)8830-8481LinkedIn:cr.linkedin.com/in/JimenezFederico

PROFESSIONALPROFILE

Over 12 years of experience in the Call Center Industry.Most of my experience is in the Human Resources area includingTraining and RecruiYng. I have vast experience in training delivery, material development, goal se[ng, coordinaYon andsupervision, managing client relaYons, project management, performance management, Talent AcquisiYon strategies andconYnuousimprovement.ProvenskillstomanagemulYdisciplinaryteamsthroughoutleadershipandinfluence,mulYsiteremotemanagement,proficientproblem solving and data analysis, communicaYon and negoYaYon competencies. Intermediate user in SharePoint andIntermediatetoAdvancedknowledgeinExcel.IalsohaveexperienceinTalentAbracYon&AcquisiYon,usingdifferentchannelssuchassocialmedia,externalagenciesandinhousetalentabracYonstrategies.

WORKEXPERIENCESet.2014toJan.2017: SykesEnterprises,Inc.PosiLon: Sourcing&HiringManager

MainResponsibiliYes: ResponsibleforallRecruitmentrelatedacYviYesforSykes.ToprovidewithstrategicsoluYonsandcreateappropriateprogramstomeetcurrentandfuturehiringdemandsthatallowscurrentbusinesstoconYnue,andallowsforpossiblegrowth.

Tasks:o ResponsibleforfulfillingtheheadcountrequirementsforalltheinternalClientsinthesite.o Responsibleforensuringcompliancetocompanypolicies,laborlaws,requirementsandotherrelevantpolicies/laws.o EvaluateandreviewHRtools,processandpoliciestoensurehighenddeliverabletoOperaYonsinaconstantly

changingenvironment.o Provideguidance,training,coachingandmentoringtotherecruitmentunit.o EnsurefullunderstandingofinternalclientsbyparYcipaYnginregularoneononesessionsandprovidecustomized

support.o Handleayearlybudgetofmorethan$1MMandallocateitraYonallyandstrategicallyinthedifferentsources

maximizingefficiency.o IdenYfystrategiesinsourcinginiYaYvesrelatedtolanguageandtechnicalproficiency,toensureasteadypoolof

candidatestomeettherapidrecruitmentrampupsandbackfillrequirements.o HeadsthesourcingcommibeetoensureitissteeredintherightdirecYon.Implementthedecisionsmadebythe

commibee.o ScoutsforseminarswhererecruitmentpersonnelcanparYcipate.o CoordinateswithMarkeYngintheconceptualizaYonanddesignofmarkeYngmaterialstobeusedforrecruitment

acYviYesandiniYaYves.EnsureallprocessesarecompletedonYmeandfairly,fulfillingtheexpectaYonsofallinvolvedparYes.

Accomplishments:

o Successfullyhired1200traineesinQ42015and~4000traineesin2016withlimitedresources.o Invitedspeakerto“IJornadaInternacionaldeReclutamientoySeleccióndePersonal2015”.o Invitedspeakerto“IIJornadaInternacionaldeReclutamientoySeleccióndePersonal2016”.o Hiredanaverageof400traineespermonthwith85%Englishproficiencyata96%fulfillmentrate

o IncreasedtheproducYvityoftheRecruiYngTeamin25%byimprovingtheinterviewprocess.o Increasedin22%theapplicaYonsreceivedfrom2015to2016.o Successfullyhandledatotalteamof40people,includingTalentAcquisiYonspecialistandRecruiterswithhigh

performanceobjecYves

March2010toOct2014: SykesEnterprises,Inc.PosiLon: Learning&DevelopmentPerformanceSupervisor

MainResponsibiliYes:

Tosupervise,assistanddeveloptrainersinordertoassuretheyhavetheappropriatetoolstobuildthenecessaryskillstoperformtheirduYesandcomplywithcorporatestandardsofqualityandservice.ProvideadministraYveassistancetoTrainersoftheLearning&DevelopmentDepartment,aswellastoallinternalandexternalclientsthroughouttheorganizaYon.

Accomplishmentsandtasks:o LeadprojectfromaTrainingperspecYvetoimplementaSystemSimulatorinCostaRicawhichdecreasedtheAverage

HandleTimein15%andincreasedthereadinesslevelofthetrainees.o LeadprojecttoimplementthisSystemSimulatorin2USSitesduetothesuccessinCostaRica.o ParYcipatedinaCorporateprojecttoimproveaSimulatorandimplementitforoneofourClients.o ManagedTrainingHistoricalDatawiththepurposeofkeepinganaccuraterecordofthetrainingprocessesandtheir

outputs.o WorkedwithdifferentLMSsystemsprovidedbytheClient,wheretheWBTsandtrainingmaterialarehoused.o ManagedgreatbusinessrelaYonswithinternalClients,externalClients,GlobalteammembersandhighexecuYves.o ResponsibleforthecompleYonandtrackingofRegulatoryWBTsforallBankofAmericaemployeesinCostaRica.

January2004–March2010: SykesEnterprises,Inc.PosiLon: CerLfiedProductSpecificMasterTrainerMetLifeAccountMainResponsibiliYes: ToassurealltraineesreceivetheappropriatetoolstobuildtheskillsnecessarytoperformtheirduYesandcomplywithcorporatestandardsofqualityandservice;furthermore,tosupportadministraYvetaskswithintheTrainingDepartment.

FORMALEDUCATIONBachelorDegreeinBusinessAdministraYon–InprogressUniversidadLaLnadeCostaRica

SEMINARS/COURSES

Manager’sToolbox o ProjectManagementBasics(April2014)o DecisionMaking(October2014)

SykesLaLnoamerica

o AdultLearningandTrainingDeliveryCourse(ALTD)(March2004)o TrainingProgramDevelopmentMethodology(TPDM)(April2009)o PerformanceCoachingCourse(May2013)o PerformanceReadinessCourse(July2013)

LaAcademiaDigitalLa404 o DigitalMarkeYng(August2016)o FacebookAdverYsing(December2016)

LANGUAGESEnglish100%

REFERENCESAvailableuponrequest.