Summary: Professional Desktop Support Specialist with over 10+ years of experience. Technical support including first level user support and problem resolution, upgrading software and hardware as

well as network administrator duties. Answered the inquiries of users regarding computer software and hardware operation to resolve problems. Install and perform repairs to hardware, software, or peripheral equipment, following design or installation

specifications. Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing

data communication equipment and software.

Skill Matrix:Desktop Support| Expert -10+ Years | 2015 | Primary Skill Trouble shooting| Expert - 10+ Years | 2015 | Primary Skill Network | Expert -10+ Years | 2015 | Primary Skill Call center| Expert - 10+ Years | 2015 | Primary Skill

Technical Skills:SoftwareMicrosoft Windows Vista, Windows 7, Microsoft Windows 2003 ServerMicrosoft Office including Word, Excel, PowerPoint, Outlook, Access, Internet Explorer 6,7,8, Digital Video Editing, A+ Training, HTML

Networking SkillsWindows Vista client installation, configuration and maintenance; Windows Server 2003, 2007, XP installation, configuration, monitoring, change management, hardening, fault tolerance, disaster recovery and remote management Active Directory; Group Policy; DNS; DHCP; VPN; routing, Linux, RRAS and remote access protocols; Network design, configuration and troubleshootingTCP/IP subnetting and troubleshooting; firewall and proxy server configuration; emphasis on adherence to Microsoft standards and maintaining network documentation, FTP; MS-DOS, Microsoft Visio 2007HardwareHubs, Switches, Routers, Firewalls, Servers, Dell, HP, Printers/Faxes

Education:The Chubb Institute (now: Anthem Institute) in Cherry Hill, NJ.diploma obtained.

Professional Experience:

ADP Moorestown, NJ December 2015 – March 2016 (My contract ends in March 2016)IT Project Coordinator

Assisting clients with various computer problems. Database support & management.

Application support. Retrieving and emailing reports to clients

Technical Consultant

TD Bank Corporate North, Annie Mac Mortgage Mount Laurel, NJ May 2013 – September 2015Technical Consultant Diagnose client issues with various computer problems. Anti-virus removal and installation. Diagnose computer issues for home users and small businesses. Direct clients via phone on how to navigate

through computer issues for resolutions. Break/fix. Installation of various software and hardware. Technical support including first level user support and problem resolution, upgrading software and hardware as

well as network administrator duties. Done contract work for companies such as TD Bank North and Annie Mac Mortgage.

Freedom Mortgage Corporation Moorestown, NJ October 2012 – May 2013Help Desk Analyst Oversaw the daily performance of computer systems. Answered the inquiries of users regarding computer software and hardware operation to resolve problems. Entered commands and observe system functioning to verify correct operations and detect errors. Responsible for the overseeing the daily performance of computer systems. Install and perform repairs to hardware, software, or peripheral equipment, following design or installation

specifications. Ensured the proper installation of cables, operating systems, or appropriate software. Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing

data communication equipment and software. Provided support for telecommunications equipment. Powers Kirn, LLC, Oki Data and Canon Moorestown, NJ August 2009 – October 2012Technician Anti-virus removal and installation Diagnose client issues with various computer problems. Diagnose computer issues for home users and small businesses. Direct clients via phone on how to navigate through computer issues for resolutions. Break/fix. Installation of various software and hardware. Technical support including first level user support and problem resolution, upgrading software and hardware as

well as network administrator duties. Done contract work for companies such as Powers Kirn, LLC, Oki Data and Canon.

Heritage Business Systems, Inc January 2005 – August 2009IT Sales Coordinator Manage Information Technology sales leads in an ACT data base format. Coordinated and managed information technology clients. Worked with various data base management systems, maintained client records and files, account reconciliation. Answered to incoming and outbound client calls. File organization, data entry, customer service support and attending to client- based needs on a network.

· References Available Upon Request.