presentació son gotleu para hull inglés

8/2/2019 Presentaci Son Gotleu para Hull ingls

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SONSONGOTLEUGOTLEU

Tote EstradesTote EstradesVictor UwagbaVictor Uwagba

Kendra BermdezKendra BermdezJaume SociesJaume Socies


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A suburb of Palma of about 10,000 inhabitants

SON GOTLEUSON GOTLEU


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Created in the 60sCreated in the 60sWelcomed workers from rural areas and the mainland, who wereWelcomed workers from rural areas and the mainland, who were

attracted by the emerging tourism sector in Mallorca, to work in theattracted by the emerging tourism sector in Mallorca, to work in thetourism, hotel management and construction industrytourism, hotel management and construction industry


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Rapid urban developmentRapid urban development Dormitory neighbourhoodDormitory neighbourhood Lack of infrastructure and public servicesLack of infrastructure and public services


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HousingHousing

Low-qualityLow-qualityconstructionconstruction

Small flatsSmall flats

No lifts

Shared (community) watermeters


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The population replacementThe population replacement

The social difficulties of the district pushed those who wereThe social difficulties of the district pushed those who wereimproving their economic situation to change their residenceimproving their economic situation to change their residenceto better equipped areas.to better equipped areas.

Low-cost houses attracted low income earners, who could notLow-cost houses attracted low income earners, who could notafford better housing.afford better housing.

With the rise of immigration in the late 90's, the houses wereWith the rise of immigration in the late 90's, the houses were

occupied mainly by immigrants. Currently, foreigners accountoccupied mainly by immigrants. Currently, foreigners accountfor 40% of the population of the neighbourhood as comparedfor 40% of the population of the neighbourhood as comparedwith the 25% level representing the whole city.with the 25% level representing the whole city.


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CONSEQUENTLYCONSEQUENTLY

Lack of social cohesionLack of social cohesion

ConflictsConflicts

Difficultiies in adapting to the daily social and labourDifficultiies in adapting to the daily social and labourchallengeschallenges

Lack of professional qualificationLack of professional qualification

High rate of unemploymentHigh rate of unemployment

Irregular economic activitiesIrregular economic activities


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With Whom?With Whom?

Among neighboursAmong neighbours Between bar owners andBetween bar owners and

neighboursneighbours

Between residents and theBetween residents and theAdministrationAdministration

Between government, entitiesBetween government, entitiesand neighbourhoodand neighbourhoodassociationsassociations

Between professionals fromBetween professionals fromdifferent services and theirdifferent services and their

usersusers


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Types of conflictsTypes of conflicts Failure to abide by civic regulations:Failure to abide by civic regulations:

noise, garbage collection, hours of rest, pets, ...noise, garbage collection, hours of rest, pets, ...

Lack of cleanlinessLack of cleanliness

Misunderstandings and prejudices due to cultural andMisunderstandings and prejudices due to cultural andlanguage differenceslanguage differences

Non-payment of shared water and light billsNon-payment of shared water and light bills

Ocuppied flatsOcuppied flats

Difficulties in organizing neighbour meetingsDifficulties in organizing neighbour meetings


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MEDIATIONMEDIATION

Preventive Process of Mediation


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Workshops on conflict resolution (including Comenius methodology)

Interculturality Workshops and talks about the provisions of bylaw in respect to noisemaking, waste, use

of public spaces, etc


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Phases of the Mediation ProcessPhases of the Mediation Process

PREMEDIATIONPREMEDIATION

Talking to the parties involved in the conflict to know each ones versionTalking to the parties involved in the conflict to know each ones version

PRESENTATION OF RULES TO BE CARRIED OUT IN PROCESSPRESENTATION OF RULES TO BE CARRIED OUT IN PROCESS Building confidence in the processBuilding confidence in the process

THE STORYTHE STORY

A collective effort where each person explains his version and expresses his/her feelingsA collective effort where each person explains his version and expresses his/her feelings

CLARIFY THE PROBLEMCLARIFY THE PROBLEM

Identify the conflict andIdentify the conflict and agreeagree on the most important issues to treaton the most important issues to treat

SUGGEST SOLUTIONSSUGGEST SOLUTIONS Analyze the issues andAnalyze the issues and agreeagree on possible solutionson possible solutions

THE FINAL AGREEMENTTHE FINAL AGREEMENT

Evaluate proposals, advantages and difficulties of all the parties, and come to an agreementEvaluate proposals, advantages and difficulties of all the parties, and come to an agreement


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HOW DO THE CONFLICTS REACHHOW DO THE CONFLICTS REACH

USUS??

Schools

SocialServicesNeighbours

HealthCentre

Police

AffectedOne/s

MediationTeam

C St dCase Study:


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Case Study:Case Study:Mediation between a bar and its neighboursMediation between a bar and its neighbours

Description:Description:Building of 6 flats with a barBuilding of 6 flats with a baron the ground floor, run byon the ground floor, run byimmigrant persons, withimmigrant persons, withdetached houses in front anddetached houses in front andon the sides.on the sides.

DiagnosisDiagnosis:: Noises (especially atNoises (especially at

night)night)

FightingFighting DirtDirt Drinking on the streetDrinking on the street Prejudice and racistPrejudice and racist

attitudesattitudes MutualMutual

misunderstandings duemisunderstandings dueto cultural differencesto cultural differences

Complaints about theComplaints about thelack of police presence.lack of police presence.

Entry Point:Entry Point:Affected neighbourAffected neighbour

Methology:Methology:

Application of differentApplication of differentphases of processphases of process


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AgreementsAgreements

Owner of the barOwner of the bar

15 neighbours15 neighbours

Neighbourhood police officerNeighbourhood police officer

Head of Districts SocialHead of Districts SocialServices OfficeServices Office

2 Mediators2 Mediators

The owner agreed to closeThe owner agreed to closeearlierearlier

Prohibit the entry ofProhibit the entry of

troublesome clientstroublesome clients

The owner and the neighboursThe owner and the neighboursagreed to put up postersagreed to put up postersaround the bar premises toaround the bar premises toremind customers of civicremind customers of civicregulationsregulations

Police offers to increase patrolPolice offers to increase patrol

in the areain the area

Participants

presentació son gotleu para hull inglés

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