omg, llc presentation 2-2015 sm
TRANSCRIPT
Copyright 2015 OMG, LLCConfidential
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Onsite Managed Services Solution
Copyright 2015 OMG, LLCConfidential
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Who We Are
• OMG, LLC, headquartered in Louisville, Kentucky is a wholly-owned subsidiary of United Communications, Inc., which also owns United Mail, LLC located in Louisville, Kentucky and Cincinnati, Ohio. United Mail is a provider of mail services, electronic billing and document management, digital printing and digital marketing tools. OMG operates independently from the affiliated companies.
• OMG excels at managing and optimizing service centers
• OMG simplifies your support areas, improves performance and delivers cost savings
• OMG assumes total responsibility for all services provided, from personnel management to equipment selection and maintenance
• OMG's primary goal is to bring our industry expertise to you so you can focus on your core business activities
OMG – Your Onsite Managed Services Solution!
Copyright 2015 OMG, LLCConfidential
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We Help You
• Implement New and More Efficient Processes & Procedures
• Discover and Document Savings that go directly to your Budget Bottom Line
• Focus on Your Core Business
• Eliminate Personnel Issues and Lost Days Due to Absences
• Monitor and Measure Volume Trends by using Advanced Technology in Intelligent Dashboard Reporting
• Improve Services to Your Customers and End Users
• Reduce Costs to Achieve Growth and Profitability
• Reduce Administrative Efforts in Other Departments
Copyright 2015 OMG, LLCConfidential
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Why Choose OMG?
Facilities Management is our core service - we are the “experts” at what we do
Over 22 years successfully managing people, production, and processes Our Team Members are industry trained, certified and educated so they can
continually analyze processes to find cost savings and value-add for you We are experienced in providing a seamless transition for companies with
multiple sites and business entities We are flexible and adaptable to your needs and expectations We understand and support your business vision and future goals by
becoming your strategic partner
Copyright 2010 OMG, LLCConfidential
Copyright 2015 OMG, LLCConfidential
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Client Savings 2011-2014
2011 $121,852 $621,363 $188,861 $19,971 $952,048
2012 $819,344 $981,318 $272,198 $64,819 $2,137,680
2013 $871,768 $1,412,633 $315,098 $682,188 $3,281,688
*2014 $590,161 $1,050,205 $174,142 $555,561 *$2,370,071
Totals $2,403,127 $4,065,519 $950,300 $1,322,540 *$8,741,489
Historical Site Savings Comparisons By Industry
Manufacturing Healthcare InsuranceFinancial Services
& Education Totals
*2014 Through August
OMG has saved our clients over $8 million dollars in the past 4 years
Copyright 2011 OMG, LLCConfidential
Copyright 2015 OMG, LLCConfidential
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Mailroom Management & Professional Services
• Mail Center Operations Management (incoming, outgoing & interoffice mail)
• Postage Cost Savings• Mail Piece Design Experts-Automation
compatible• USPS & Overnight Mail/Package
Processing• Mail Stop/Mail Code Database
Administration• Address Verification/Move Update
compliance• Quality Control/Manage spoiled postage• Return Mail processing/Resolution• Equipment consultation and
recommendation• Tracking System – Accountable Mail
Tracking• Remittance Processing
• Document Assembly/Fulfillment (folding and inserting)
• Process Analysis and Improvement• Reporting and data analysis• Industry and Project Consulting
Front and Back Office Services• Reception and Switchboard• Front desk, Administrative• Kitchen Maintenance• Fax Management• Facilities Maintenance• Conference Room Management• Supplies Management• Historical & Day-Forward Scanning
Copyright 2011 OMG, LLCConfidential
Copyright 2015 OMG, LLCConfidential
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Managed Print & Document Management
Document/Print Shop Services Digital and Offset Reproduction In/Off-line Bindery Services Graphic Design & Forms Creation Paper to Digital Form Conversions Supplies and Throughput Management External Print/Mail needs for Liaison Document Assembly & Fulfillment Desktop & Project Delivery
MFD/MFP Fleet Management Service Reporting and Call Management Meter Collection and Reporting
MFD/MFP Preventative Maintenance Basic upkeep: cleaning, paper fills, etc. Device Monitoring via Network alerts Supply and Inventory Management Coordinator for equipment Moves and Installs Print Driver Support and Basic Setup
Forms Design & Creation to obsolescence Document Assembly/Fulfillment Document Capture, Storage & Retrieval Records Management (physical or digital) Business Process Flow & Reengineering Database Administration Technological Evaluation eDiscovery Asset Tracking Programming Imaging via several processes:
– File Preparation– Scanning, Indexing, Data Archiving– Electronic Filing– OCR / Document Enhancement– Quality Control– File Tree Initiation
Copyright 2011 OMG, LLCConfidential
Copyright 2015 OMG, LLCConfidential
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Healthcare Central Supply
Keep Storeroom clean, organized, and labeled properly (shelves, floors, and signs)
Resolve order discrepancies by communicating with vendor; inform appropriate department(s) of delays/problems
Use Hospital Tracking Software to ensure products are accounted for at all times (MMIS)
Maintain Quality Control Standards and prepares reports to Client Liaison
Ensure Proper Receipt, Storage, Issuance, and Delivery of Equipment, Materials and Supplies Inspect all deliveries for damage Check accuracy and quality against
packing slip for any discrepancies Process and document returns and
UPS shipping Replenish crash carts and isolation
carts daily, as necessary Assess stock levels at least quarterly
to advise of any necessary and/or seasonal changes
Copyright 2015 OMG, LLCConfidential
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Logistics/Courier Services and Shipping & Receiving
Logistics & Fleet Services• Bio-Hazardous samples and other lab materials, mail, packages, supplies
and records• Advanced Mapping Software to optimize routes and deliveries• Other: Moving/Transporting services for small to medium size equipment,
parts and supplies from one location to another as requested• Vehicle purchasing and assisting in the liquidation of outdated vehicles• Fuel and Maintenance Program• Real-time reporting
Shipping & Receiving Management• Dock Receiving/Chemical Docks• Package Distribution & Tracking• Certified/Accountable Tracking• Receiving/Distribution Management• Sales/Marketing Materials Fulfillment• Shipping Logistics – 3PL’s and Courier
Copyright 2015 OMG, LLCConfidential
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United Mail Product & Services Offerings
Mailing Services • (ISO Certified, Variable Data Printing, Co-
Mingling, Inserting & Finishing, Tipping, Inline Matching and Metering)
Variable Laser Imaging • (B/W, Full & Highlight Color, Customized
Letters & Forms, and Statement Processing)
Data Services • (CASS, LACS, DP, Full Service IMG &
Confirm, NCOA Link and Response Survey Tracking)
Web to Print Software Services
Sales/Marketing Materials Fulfillment
Electronic Web Services (Customized Delivery Methods -
Personalized URL’s, E-Mail Blasts and E-Statement/E-Payment Processing)
List Services (Mail List Acquisition, Set-up & Maintenance
and Radius Mapping & Demographic Selects)
Certifications: ISO 9001 : 2008 Certified (Quality Assurance) SOC2 Type 2 Certified (Data Security) USPS IMB Full Service Certified USPS Mail Anywhere Anytime Certified
Copyright 2015 OMG, LLCConfidential
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How YOU Benefit
• Immediately receives the cost savings benefits driven by OMG’s recommendations
• Receives trained and experienced team members to ensure a smooth transition • Receives a customized annual Business Plan mirroring client’s overall business
initiatives• Receives a detailed Service Level Agreement • Receives Standard Operating Procedures for all onsite services• Receives Business Intelligent Reporting through a Dashboard Reporting System
that is available online 24/7• Receives a Seamless collaboration between all service center areas which streamlines
production• Receives documented industry compliant Security Guidelines• Receives client end user training creating higher productivity and substantial cost
savings• Receives Industry Certified and educated staff
Copyright 2015 OMG, LLCConfidential
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HIPAA ComplianceYour Benefit in Knowing
HIPAA Audits are becoming the norm for many Healthcare organizations. The office of Health and Human Services (under the umbrella of the Office of Civil Rights) has found a way to provide funding for programs such as Medicaid, Medicare and other “meaningful use” projects. The following are a few key facts that would benefit you to know, in addition to your company for being HIPAA compliant.
For every dollar the government spends on HIPAA Audits, they receive twenty dollars back in fines. HIPAA auditor’s are typically outsourced and they become the “judge, jury and executioner” in terms of
what is “in breach” and what will be fined. The amount of HIPAA breaches has grown from 9,500 in 2011 to an estimated 75,000 for 2015. Each
breach averages a $50,000 fine, or for 2015 over $3.75B in total revenue. A breach happens most often by the people who work for the Healthcare organization or by one of its
Business Associates (BA). The following are just a few business attributes that can lead to a HIPAA breach:
Sharing passwords or too many Administrative Passwords Passwords not complex or updated No “auto log-off” or screen saver and no back-up policies enforced Verbal discussion of Personal Healthcare Information (PHI) that can be overheard and/or visible via
paper-based PHI The lack of remote access being monitored, for example, historical access from people who are no
longer employed with your organization
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Copyright 2015 OMG, LLCConfidential
Sample Dashboard ReportingIncoming & Outgoing USPS Mail
• Reporting motto: “If it moves – it gets measured”.
• Reports designed as a communication tool between site operations and client liaisons.
• Operation reports contain essential daily details
• Key Performance Indicators (KPIs) for all contracted service areas.
• Service Level Agreements (SLA’s) are detailed and precise with clear expectations.
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Copyright 2015 OMG, LLCConfidential
Sample Mail Center Tracking
Copyright 2015 OMG, LLCConfidential
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Sample: Print/Copy Center Volumes
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Sample: Courier Activity
Copyright 2015 OMG, LLCConfidential
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OMG Model Site StandardsEstablished set of measurable items designed to verify that all OMG sites are utilizing the OMG
methodology every day in procedures, reporting, service, and cleanliness
Copyright 2015 OMG, LLCConfidential
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Our Team Members: A Smarter Workforce Makes Smarter Business
Recruiting and Testing: All applicants and candidates are screened
through an intense interview process that includes Prove It! Testing:• Personality profiling• Computer and software skills testing• Office skills testing• Mail room tasks testing
OMG performs pre-employment background checks and drug screening• Nine-Panel Drug Screen & Criminal background
checks• Local, state and national criminal records• Driving and credit records (if applicable to the
position)• Identity Validations• Employment reference checks• Government Registry-Sex Offender
Copyright 2015 OMG, LLCConfidential
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Commitment to Training
OMG invests heavily in initial and ongoing training of all personnel:• All staff are required to achieve industry certifications
related to their daily functions
• Professional Development: How to Be a Fierce Competitor, Who Moved My Cheese?, How Did That Happen?, 20 Minutes to a Top Performer, and more
• Customer Service: Knock Your Socks Off Customer Service, The Supervnova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth, and more
• Safety: Ergonomics, OSHA Recordkeeping, Safe Driving, Back Safety, Forklift, Electrical Safety, and more
People
Technology
Expertise
Copyright 2011 OMG, LLCConfidential
Copyright 2015 OMG, LLCConfidential
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OMG Staff Certifications
Our tenured Account Managers are EMCM (Executive Mail Center Manager) certified by the USPS
An OMG Account Executive is a member of the 2014 National MSMA Board of Directors
We have staff who are CMDSM and CMDSS certified. (Certified Mail & Distribution Systems Manager, Certified Mail & Distribution Systems Supplier)
All tenured staff have achieved the Mailpiece Design Consultant (MDC) certification from the Mail Systems Management Association (MSMA)
The USPS introduced the Mailpiece Design Professional (MDP) certification. All tenured Team Leaders have achieved their MDP certification based upon tenure
All staff are required to achieve the HIPAA certification
Key members of our Operation Management have achieved Certified Litigation Support Professional (CLSP) and Certified Litigation Support Project Manager (CLSPM) Certifications
OSHA Safety
HIPAA Compliance Certification
Copyright 2015 OMG, LLCConfidential
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Don’t think of OMG as just another vendor. We are your PARTNER. You remain in complete control as we work with you to achieve all your business goals.
We adapt to your culture We develop strong relationships between our managers and
yours We develop process improvements We manage your non-core services to allow you more time to
concentrate on YOUR business
The savings, improvements, and relationships gained and built through your partnership with OMG translates into years of success and high profits.
Summary
Copyright 2015 OMG, LLCConfidential
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Deron Jett, CEO/President - [email protected]
Sue Levanger, Business Development Manager - 513.429.9526 [email protected]
Brandin Parrett, Director of Operations - 502.644.6440 [email protected]
Lisa Duvall, Human Resources Manager - [email protected]
Contact Information