NAME : HAFIZ SYED M

MUJTABA

EMAIL ADDRESS : mujtaba.jillani60@gmail.com

CONTACT # : 0345-6129878

DURATION : Apr 19, 2016 – May 19,

2016

ACKNOWLEDGEMENT

All praise to the gracious Almighty ALLAH who blessed me with the courage to complete this report.

This work would not have been possible without the support and encouragement of my People Excellence Executive Sir Amad Siraj Jokhio. I express my gratitude and deep sense of indebtedness for his valuable advices and encouragement, and for giving me very useful information that helped me in completing this report.

DEDICATION

I dedicate this report to my parents, friends in recognition of their worth and to my trainers who are the guiding force for me and it is their effort and hard work that showed me the path of success and prosperity which would be there for me for the rest of my life.

 Introduction To METRO 1

1. What Does METRO Offer 22. Company History 23. METRO Cash & Carry – A Story Of Expansion 34. METRO In Pakistan 45. 10 METRO Cash & Carry Principles 56. Services & Quality 67. Food 88. Layout Planning 99. Types Of Stores 1110.Type Of Layout Being Used In Pakistan 1211. Suppliers 1212.Labor 1313.Site Consideration 13

Contents

1. METRO Defining Quality 132. Continuous Improvement & METRO 133. Service Departments 144. Good receiving 155. Human Resources In METRO 166. Recruitment And Selection 177. Training And Development Practices At METRO 188. Internal Training 189. External Training 2110.Payroll 2211. Leave Policy 2312.Medical Policy 2513.Dress Code And Work Hours Policies 2614.Performance Appraisal 2715.Employee Relations 28

INTRODUCTION TO METRO

METRO is a leading chain of wholesale centers with outlets in several countries of Asia and Europe. Metro opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 MEKRO and Metro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed MEKRO and Metro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 9 wholesale centers in Lahore, Karachi, Islamabad & Faisalabad. METRO-Habib Cash & Carry Pakistan is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale.

The company has a simple and efficient business concept: cash & carry, which is defined through its customer base, both professional and private consumption customers are allowed to purchase at METRO-Habib Cash & Carry. The core customers are small and medium-sized retailers as well as hotels, restaurants and caterers. The company offers business customers a comprehensive product range both in food and non-food.

The mission statement of Metro is, “The distribution of products with excellence in price, quality and

variety to professional customers, and so offering the customer advantages and opportunities of growth.”

METRO Cash & Carry is a reliable partner for more than 20 million professional customers

worldwide. It gives them a clear competitive advantage in their own markets. Professionals can

purchase everything they need to run their business: A restaurant owner, for example, can buy

food like fish or vegetables as well as kitchen equipment and office supplies.

METRO Cash & Carry offers an exceptionally wide range of high-quality products under one

roof. Depending on the size and type of wholesale center, the assortment includes up to 20,000

items in the food range and 30,000 items in the nonfood sector. As the name implies, METRO

Cash & Carry customers select their own items and take them with them to their restaurants

and shops. With this unique business-to-business concept, the company has grown to become a

leading international player in self-service wholesale.

What does METRO offer?

METRO Cash & Carry is a leading international company in self-service wholesale and

Operates more than 600 outlets in 29 countries. With over 100,000 employees worldwide, the

company achieved sales of € 31.7 billion in 2007. By generating almost 50 percent of the total

sales, METRO Cash & Carry is the top-selling sales brand of the METRO Group. Assortment

and service of METRO Cash & Carry’s unique business-to-business model are targeted only

towards professional customers such as hotels and restaurants as well as small and mid-sized

retailers or institutions. The company offers these special groups a high level of assortment

competency both in food and nonfood as well as attractive wholesale prices. An efficient and

internationally conferrable concept ensures success in entering new markets.

COMPANY HISTORY

The self-service wholesale trade came to Europe in the year 1964 when METRO SB-Großmärkte

GmbH & Co. KG was founded in Mülheim/Ruhr. The initiator and driving force behind this

concept was Prof. Dr. Otto Beisheim. In 1967 the Franz Haniel & Cie. company became a partner

in the new venture. Prof. Dr. Otto Beisheim, the Franz Haniel & Cie. GmbH company and the

Schmidt-Ruthenbeck family then each held one third of the shares in the German METRO

activities and thus constituted the “original group of partners”.

As from the year 1968 the concept was extended beyond the German borders, with the Dutch

company Steenkolen Handelsvereeniging N.V. (SHV) as a new partner. The two sides jointly

established Makro Zelfbedienigsgroothandel C.V. with the original group of partners holding 40

percent of the shares in this activity. Within the framework of a first major expansion drive

METRO/MAKRO Cash & Carry entered the market in nine Western European countries by 1972.

In the nineties, METRO Cash & Carry expanded its activities to Portugal, Turkey, Morocco and

to Eastern Europe.

METRO – A STORY OF EXPANSION

In July 1996 METRO Cash & Carry merged with Kaufhof Holding AG and Asko Deutsche

Kaufhaus AG and the METRO Group was founded. That year also saw the group’s going public.

The Metro stock is the only retail stock listed in the German blue-chip index “DAX 30“.

The first step into Asia was taken when METRO Cash & Carry moved into China in 1996. Today

the company is present in 5 Asian countries: China, India, Japan, Pakistan and Vietnam. The

METRO Cash & Carry business is going to be further internationalized and expanded with the

focus on Eastern Europe and Asia. Already by today, more than 80 percent of the staff is working

outside of Germany. In many countries the company is on of the major employers.

METRO in Pakistan METRO Cash & Carry announced its operations in Pakistan in January 2006.

Since then, it has established itself as a potential market leader in wholesale. Under the supervision of Managing Director Mr. Giovanni Soranzo, METRO

Cash & Carry Pakistan has opened its first store in the city of Lahore in October 2007.

The company’s country head office is also based in Lahore and currently employs over 400 people in two offices. In 2009 with 3 stores opening in Lahore, Faisalabad and Karachi, the total number of stores in Pakistan reaches 5 in the span of 18 months.

METRO Cash & Carry’s commitment to Pakistan is also echoed in its donations to the President’s Earthquake Relief Fund.– The company donated €100 000 in January 2006 towards President's Earthquake Relief Fund. It also has plans to fund development activities in the country in association with the German Investment and Development Company.  Such activities have successfully been carried out in other countries. A recent example in Vietnam and a similar program for fishermen and sheep farmers in India where more than 900 fishing crew and 18,500 sheep farmers were trained about the best practices.METRO Cash & Carry plans to invest in Pakistan on a sustained and reliable basis in the years to come. The company’s unique business model offers potential for a decrease in market prices and promotion of local goods and personnel.

10 METRO Cash & Carry principles

The success of the company is based on the following principles: Focus on professional customers One-stop shopping Efficient store concept designed for professional needs Advanced customer service Enhanced customers’ competitiveness Excellence in supply chain and quality management Strengthening of local suppliers Development of national infrastructures Career opportunities Internationally transferable concept

 

SERVICES & QUALITY

The goal of METRO is to efficiently handle thousands of orders, shipments and deliveries and ensure that goods arrive at the right place at the right time.Supply Chain Management plays an important role in our high-performance logistics system and enhances our capacity to supply food and non-food products on a daily basis with consistent high quality, diversity and freshness.

The distribution of products that are temperature-sensitive is a

huge challenge. Quality and freshness can only be assured if the

goods are constantly kept under a temperature controlled

environment, right from the time they leave the producer till

they reach the customer.

At METRO Cash & Carry Pakistan, the warehousing and

transport for frozen and chilled products is ensured at a

constant temperature (in minus or plus degrees), according to

product requirement. Temperature monitoring is done manually

and by computerized mechanisms, both during transportation

truck and in cold storage.

A) Fruits & Vegetables: B) Live Fish:

For the first time in Pakistan, METRO Cash & Carry offers a platform for Fruit & Vegetables equipped with modern accessories for product processing. This ensures hygienic, temperature-controlled, clean and packed fruit and vegetables as per international standards of Hazard Analysis of Critical Control Points (HACCP).

METRO Cash & Carry Pakistan offers live fish at Metro centers. Now you can choose live fish of your choice and enjoy the taste of freshness.

FOOD 1. Fresh The Fresh department comprises fresh meat, fish, fruit and

vegetables and dairy section. Special care is taken in handling, storage and maintaining freshness of products throughout their shelf life. Freshness of food products is checked on a daily basis to make sure that no product is left on the shelf that does not fulfill standard requirements of quality and freshness.

FOOD

2. DryFood The Dry Food department comprises edible grocery, canned

goods, beverages, sweets, confectionery, as well as detergents and toiletries.

Special attention is given to the storage of high quality grocery items such as rice, pulses, lentils, spices, etc., to maintain their colour, texture, and aroma. A separate area has been designated for spices and nuts for the ease and comfort of customers. They have their Halal certificate for verification

Hygiene & Sanitation

Metro is extra cautious about the hygiene and sanitation conditions to be ensured by their suppliers especially for fresh food items.

Not only that we ask our suppliers to follow the quality standards, we also apply strict hygiene and sanitation requirements in the day-to-day operations of our stores.

We only buy products that are hygienically prepared and properly handled at source by suppliers. We ensure that sanitation measures are a key part of their production and processing procedures.

TYPES OF STORES Classic Junior Echo   CLASSIC: This kind of layout is above 10,000 sqm JUNIOR: This kind of layout is equal to 10,000 sqm i.e 120 kanals ECHO: This layout is between 5000-6000 sqm.

CONTINUOUS IMPROVEMENT & METRO

  Proper shelf placement & training of staff Metro trains its staff by two process: Process System It has its own in-house training organization called HOT (House of Training) They also send their staff abroad for proper training They use “train the trainer” approach.

 

HUMAN RESOURCES IN METRO Metro’s human resources management is aligned with the strategy

formulation and implementation process. By integrating human resources management into the planning process, emphasizing human resources activities that support broad Metro’s mission goals, and building a strong relationship between HR and management. Metro has been successful in ensuring that the management of human resources contributes to mission accomplishment.

The management at Metro recognizes that it is not just financial and technological capital that provide companies with the competitive edge. Without attracting and retaining the right people, in the right jobs, with the right skills and training, an organization cannot succeed. Therefore, at Metro, people have been recognized as the company’s most important asset. This approach of strategic human resource management at Metro has led to enhanced organizational performance.

The division is divided into two major departments: People Excellence Organizational Excellence People Excellence team deals with recruitment, HR operations, reward and

retention of employees. Organizational Excellence team looks after culture, training and development needs of our employees.

RECRUITMENT AND SELECTION There are four different categories for Hiring Hiring on permanent basis. Hiring on contracts. Hiring as Part timers. Seasonal Hiring.   There are different sources of recruitment used at Metro. Outsourcing Employment on reference. (both internal & external) Advertisement in Media. (mostly print)   Walk in Interviews. (Encouraged at operational level only)

Orientation & Induction The purpose of this section is to ensure the successful

implementation of a uniform procedure for introducing new employees and help the new employees feel part of Metro Family by providing information and assistance at the time it’s needed.

It is important that the induction process is consistent to ensure that all new employees have the same induction experience and receive the same messages. Induction if implemented effectively has the potential to reduce turnover, absenteeism and boost morale.

DRESS CODE AND WORKING HOURS POLICIES Dress code Policy and Employee ID MHCC dress code is smart causal, unless otherwise stated i.e. Service employee: specific uniforms Front end employee: smartly dressed. During working hours employee IDs need to be worn at all times.   Working hours Head office: Monday to Friday : 9am to 6pm. Ramadan: 8am to 3:30pm, Friday: 8am to 1pm Store Operations: Shift arrangements. Lunch Break Weekdays: 45 min to be taken from 12 noon to 3 pm Friday (lunch and Juma) : 12:30pm to 2:30pm

MEDICAL POLICY Inclusions Doctor’s consultation fee. Medical tests and Medicines, as prescribed by the doctor.   Exculsion Cosmetic and Beauty Treatment Dental Treatment Willful exposure to danger, intentional self-injury and attempted suicide.   Hospitalization Maternity cost including complications: IPD Circumcision: sub limit of IPD Hospital room charges for confinements.

 

EMPLOYEE RELATIONS Employee Relations at Metro involves the body of work concerned

with maintaining employer-employee relationships that contribute to satisfactory productivity, motivation, and morale. Essentially, Employee Relations is concerned with preventing and resolving problems involving individuals who arise out of or affect work situations.

Advice is provided to supervisors on how to correct poor performance and employee misconduct. In such instances, progressive discipline and regulatory and other requirements must be considered in effecting disciplinary actions and in resolving employee grievances and appeals. Information is provided to employees to promote a better understanding of management's goals and policies. Information is also provided to employees to assist them in correcting poor performance, on or off duty misconduct, and/or to address personal issues that affect them in the workplace. Employees are advised about applicable regulations, legislation, and bargaining agreements. Employees are also advised about their grievance and appeal rights and discrimination and whistleblower protections.

“THANK YOU”

“THE END”