ihi spring presentation
TRANSCRIPT
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Analysis and Implementation: Incorporating Behavioral Health into
Primary Care
University of North Carolina at Chapel Hill
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Meet the Team – Spring Semester
Nikita Sandeep Wagle
Makayla Nichols
Aditya Shah Glen Trachtenberg
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Agenda
Introduction Recap/Update Next StepsInformation Identification
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Introduction to SHAC and SHAC PS
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Fall Project Objective
Goal: Determine and address need for behavioral health services among SHAC patients by establishing successful care pathways
Data Collection Process Mapping
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Spring Project Objective -Patients
Goal: Inform Population, Improve Experience and Identification
Marketing and Reminders
Updated Questionnaire
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Informing Patient Population
Services Provided
Expectations
Care Plan
Community Resources
Brochure:
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Marketing SHAC Psychology Services
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Addressing Patient Turnover
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Improving Symptom Identification
CAPS 62 Question Survey
Recommendations from Dr. Allen O’Barr
Final SHAC MHQ Questionnaire
Improvement Process:
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Updated Questionnaire
SHAC MHQ Final Questionnaire
• Old Questionnaire: Narrow, Required Significant Patient Health Literacy
• Process: Utilized a 62 Question Survey from CAPs as foundation.
• Consulted with Dr. Allen O’Barr- Psychiatrist and Director of CAPs
• Outcome: Comprehensive and easy to use MHQ Questionnaire designed to improve decision making ability on diagnoses
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Seeking Patient Feedback
Therapy Service Evaluation
Measuring Effectiveness
Service Specific
Continuous Improvement
SHAC Psychology Services
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Closing Thoughts
New Process
Existing system
Continuous improvement
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Fall Semester Objectives
Patient Engagement, Satisfaction & Wait Time
Design Metrics
Functionality & Flow
Monitor
SHAC Psychology
Services
Further Integrate Train
Incoming Student
Therapists
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Thank you for the opportunity.