gabriela pizarro cv
TRANSCRIPT
Gabriela Pizarro BustamanteSanta María M 279 B S 9l
El Pinar, Ciudad de la Costa - [email protected]
cel: 095 587741
Professional Profile
Professional at Customer Support Area in English, Portuguese and Spanish with more than 15 years of experience Oriented to results, very proactive and excellent interrelationships relations.
Professional Experience
Sabre Holdings. 2006 – May 2015
Software Support Associate
Call taker at the Software Support for the Sabre System.
I started as a call taker for US, Canada and the Caribbean Market. After that I was transferred to the Latin America Help Desk. Since July of 2007 I was at Brazil Helpdesk in charge of e-mails, chat, elite calls from Brazil and LAD Top Accounts.
Created and recorded lessons focus on Portuguese language and phone situations.Technical translations and training material English/Portuguese
Participated on the Mentoring plan offering technical support to new Sabre employees
CSBA (Customer Service Business Analyst)Sabre Holdings
Created agencies profile to access Sabre SystemCreated Contracts, back office work, products payment of incentives, invoice processing.
Service Team (email, chat and phone). Main point of contact for customer general inquiries.
Contributor Customer Support, Latin America and BrazilTotalTrip | Sabre Travel Network In charge of the migration process of the TotalTrip team in MVD to ICRM and Mosaic, giving the team the chance to obtain reports that allow them to track the amount of contacts and aligning the team with most of the other teams at the GCSC by being on the same platform.
Main point of contact for TotalTrip in Brazil;
Assist the Product coordinator enforcing site quality issues, report properties that have no photo, description or rating report by the BCs o AEs.
Respond to all Customer inquiries within 24 hours and Sabre Account Executives in a timely manner.
Responsible for managing the following agencies’ request:Reservation not honored at hotel.Modification of bookingsTravel Extras inquiriesGeneral doubts about the system and hotel.Payment procedures.Refunds.Overbooking.Relocations.Cancellations.Creation of agent profile.Administration of line of credit.Administrative tasks using several files at share point.DaSilva & Pinho LLCVan Buren StreetNewark, NJ 07105 USA
2003 - 2005
Legal Assistant Manage legal documentation in English.Spanish and Portuguese translations. Made appointments and assisted clients in different languages. Main contact for collections department.
Receptionist 2002 - 2003Orange Public Library
Portuguese Teacher and Translator
1989 - 2000 Uruguayan American SchoolCentro de Lenguas ExtranjerasITHU (Instituto Hotelero Uruguayo)
Education
Public Portuguese & Spanish TranslatorFacultad de Derecho y Ciencias SocialesUniversidad de la RepúblicaMontevideo - Uruguay
Specialization in foreign language teachingPortuguese as a foreign languageFacultad de HumanidadesUniversidad de la RepúblicaMontevideo - Uruguay
Degree in teachingPortuguese as a Foreign LanguageUNICAMP - Campinas – Brazil
Courses and Seminars
El Arte de Liderar, Franklin Covey Uruguay, 2014. Coaching & Developing Others, Sabre, 2014. Português Língua Lusófonoa Facultad Derecho Bs. As., 1994. Secretariado Ejecutivo ORT
Languages and Computer skills
English: advance level Portuguese: Advance levelComputer: Word, SAP, ICRM
Abroad Residence
1968 – 1972 Wales - UK1974 – 1981 Minas Gerais State – Brazil1981 – 1987 Cali – Colombia2000 - 2005 New Jersey – USA
References
Melina RudelFinance ManagerSabre Holdings Buenos Aires CenterPhone: 54 11 4132-2707Cel: 54 11 6498-6798e: [email protected]
Roberto Rosales SantiagoHead of Business Development Latin AmericaExpedia Affiliate Networkm: +54 911 3093 4583e: [email protected]
Paul ArrighiLawyerPhone: 598 2 915 9591
* Note: More references and certificates upon request