el impacto caso de exito iso 9001

7/26/2019 El Impacto Caso de Exito ISO 9001

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2/42 BSI Management SystemsISO 9001:2000

TARMAC TOPFLOORS 30 YEARSEXPERIENCE OF THE ISO 9001 APPROACH

ISO Management Systems (IMS):Tarmac

Topfloors ISO 9001 experience can be said to

precede ISO 9001 by 10 years. Can you explain?

Simon Copeland : Tarmac Topfloor first

achieved certification to BS 5750, the British

Standard for quality assurance and quality

systems which preceded ISO 9001, on 3 January

1978. At that time, before we became part of

Tarmac, the company was called Richard Lees

Ltd. We hold the very first certificate issued bythe British Standards Institution (BSI), number

FM 00001.

IMS:Today, ISO 9001 is possibly the worlds best-

known standard what made the company decide

to implement its predecessor 30 years ago?

Simon Copeland: As a company whether

Richard Lees or Tarmac Topfloor weve

always been a market leader and held a

respected reputation for high quality products

and excellent service. So implementing

the preceding standard three decades ago

was really an extension of this and a way

of affirming our quality systems with a

recognized standard.

IMS:When did you migrate to the InternationalStandard and when did you upgrade to ISO

9001:2000? Did you extend the scope of

processes to which your quality management

system applies?

Simon Copeland: We migrated to BS EN

ISO 9001:1994 when this was published and

maintained certificate FM 00001. We began

migration to BS EN ISO 9001:2000 in 2001

and certification was officially granted on

20 August 2003, again still with certificate

FM 00001.

Tarmac Topfloor is a leading supplier of prestressed concrete floors

and stair solutions in the United Kingdom and part of the international

Tarmac Limited group that employs 12500 people worldwide. Tarmac

Topfloor can speak with authority on the impact of ISO 9001 since it

has been certified to the International Standard, or to the British

quality management standard that preceded it, for 30 years. Simon

Copeland, Technical Manager for Tarmac Topfloor, shares the companys

experience in this inteview by ISO Management Systems.*

by Simon Copeland

Because as a company we were already

registered for design and manufacture, our

registration didnt actually change. However,the upgrade enabled us to bring more

key, customer-facing departments, (i .e. sales,

marketing, estimating) into the process,

although the scope of our registration

remained the same.

IMS:What made you decide to seek and

to maintain certification instead of just

implementing the standard?

Simon Copeland: It was the obvious and

natural progression for the business. It provideda chance for us to embrace the more modern

principles of the standard and focus on things

like customer satisfaction it was a perfect

fit with what we were striving to achieve as

a business.

The quality management system approach was

aligned to our general management system

goals. Also, we have always been proud

of achieving certificate FM 00001 and wanted

to maintain this.

IMS:Over 30 years, ISO 9001 and its predecessor

have evolved how has the use you make of

the standard evolved over this period?

Simon Copeland: The fact that we have ISO

9001 certification has helped us to secure work

and get our products specified. It is becoming

increasingly common for ISO 9001 certification

to be a prerequisite on projects. We have

used the standard, its requirements and the

principles on which it is based to act as the

foundation for many of our quality assuranceprocesses and the way in which we monitor

and measure data.

* ISO Management Systems magazine www.iso.org/ims

Simon Copeland,

Tarmac Topfloors

Technical Manager:

I believe that ISO 9001

certification has made

us a more effective

organization.

It was a perfect fitwith what we werestriving to achieveas a business

Contact: Penny Bradley, PR Officer, Tarmac Ltd. E: [email protected] W: www.tarmac.co.uk

A lot of goodbusiness processand customerperformance datahas been captured


3/4BSI Management SystemsISO 9001:2000 3

IMS: How have you been able to maintain

momentum and mot ivat ion towards

implementing ISO 9001, which now formally

requires continual improvement?

Simon Copeland: Continual improvement

and setting consistently high goals is one of

the objectives of Tarmac Topfloor as a business.

We use the frequent BSI audits and our own

internal audits as tools to help identify areas

for improvement.

IMS: Have the type of benefits you achievechanged over the years? Have they been

principally internal or external? Have you ever

tried to measure the extent of these benefits

over 30 years?

Simon Copeland: In recent times, we have

benefited from the monitoring and measuring

side a lot of good business process and

customer performance data has been captured

and we believe that continual improvement

items identified have led to us developing and

implementing more efficient ways of working.

IMS: Are there any changes you would like to

see to ISO 9001:2000?

Simon Copeland: Not really. I personally think

the current standard works well, you just have

to understand the idea that if your management

systems and processes all work correctly and

efficiently, then you will achieve a compliant quality

product and achieve customer satisfaction.

IMS:Do you have any plans to integrate othermanagement system standards with your

quality management system?

Simon Copeland: Tarmac Topfloors ISO 9001

certification is for both design & manufacture

therefore the majority of our processes and

departments sit within its scope and there is very

little left that would benefit from integration

into the ISO 9001 system. Topfloor also

has environmental management certification

under ISO 14001, but we have a separate

environmental management system in place.

I MS : What advice would you give to

other organizations contemplating the

implementation of ISO 9001:2000?

Simon Copeland: Go at it with an open mind.

Do not rip up your companys existing quality

management system and start again. The ISO

9001 process is all about evolution and if you

understand the basic principles of the standard

first, then youll have a head start. It is a good

idea to involve your certification body at the

start, as they will be able to give you a lot of

help and guidance throughout the process.

ISO 9001 certification

has helped us tosecure work andget our productsspecified

If you understandthe basic principlesfirst, youll have ahead start

IMS: How would you sum up the impact of

ISO 9001 on your company?

Simon Copeland:With regard to Tarmac Topfloor,

I believe that ISO 9001 certification hasmade us a

more effective organisation, with a more joined

up approach. Its enabled us to place an even

greater focus on customer satisfaction.

This article is reproduced with the kind permission of ISO Central Secretariat www.iso.org

It first appeared in the September-October issue of ISO Management Systemsmagazine www.iso.org.ims


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