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WebRTC al Call Center Fabián Pignataro
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•Necesitamos nuevos módulos en el CRM
•Queremos usar GNU/Linux en las estaciones
• Queremos implementar más tele-trabajo
• Integración con redes sociales
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Alguna API para desarrollar un “webphone” ?
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Vamos con WebRTC !!!
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WebRTC define por Decreto el uso de:
• ICE •SRTP •DTLS
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Websockets• RFC 6455 • HTML5
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SIP sobre Websocket
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SIP over Websockets + WebRTC
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Librerías JS
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Qué puedo hacer ?
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Qué puedo hacer ?
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Qué QUIERO hacer
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Qué QUIERO hacer
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[Aug 1 22:21:32] ERROR[5343][C-00000004]: chan_sip.c:33043 setup_srtp: No SRTP module loaded, can’t setup SRTP session.
[Aug 1 22:21:32] WARNING[5343][C-00000004]: chan_sip.c:10454 process_sdp: Rejecting secure audio stream without encryption details: audio 27703 RTP/SAVPF 111 103 104 0 8 107 106 105 13 126
[Nov 25 15:05:50] WARNING[5628][C-0000005c]: chan_sip.c:11034 process_sdp_a_dtls: Unsupported fingerprint hash type 'sha-2' received on dialog '38f43a1f-15cd-ad69-c2b3-72c21b9de5fd'
Manos a la obra
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Elastix 2.X
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• Elastix CC Pro - ECCP.
• Data Channel - Chat, Compartir de pantalla & Transferencia de Archivos P2P.
Roadmap
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Preguntas ?
Preguntas ?
Preguntas ?
Preguntas ?
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Preguntas ?
Preguntas ?
Preguntas ?
Preguntas ?
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MUCHAS GRACIAS
ELASTIX be Free !!!