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El consumidor está cambiando
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Consumidor hiperconectado
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4
El consumidor ya no es lineal
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Retailers están enfrentándose a una serie de desafíos y oportunidades a partir que internet y la tecnología están transformando los hábitos de consumo y por ende los modelos de negocio
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Showrooming
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Younger Shoppers Are Most Likely To Showroom
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Qué es Omnichannel retailing???
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DC data shows that multi-channel customers spend 15% to 30% more than single-channel customers,
additional data reveals that omnichannel customers spend 15% to 30% above multi-channel customers
Michael Hemsey -
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Responsive Design
Nearly 200 million unique smartphone subscribers and over 100 million tablet owners in the US by the end of 2014. 20% of the online sales were now coming from smartphones and tablets
Retail móvil y multi-device
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17
Click&CollectCompra online / Retiro en
Tiendas
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Compra online
Producto disponible para retiro
90 minutos
Compra online / Retiro en Tiendas
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Drive Thru
Estacionamientos Exclusivos19
Click&Collectin&out rápido
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Products should be never out of stock. Retailers can ship items located in stores
yo enhance the costumer satisfaction
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Your margin is my opportunity
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Shopping should be an experience
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Contacto:Ricardo Alonso R.CEO Latam Falabella.com
Manuel Rodriguez 730, Santiago, ChileF: 56 2 3802089
Retailing in the 21st Century: It's Not About Selling More "Things“.It’s All About The Shopping Experience
MUCHAS GRACIAS!