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The presentation on Mumbai DabbawallasInspiration of Management
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INTRODUCTION
A dabbawala(one who carries the box) is a person in the Indiancity of Mumbai whose job is to carry and deliver freshly made food
from home in lunch boxes to office workers.
Tiffin is an old-fashioned English word for a light lunch, andsometimes for the box it is carried in. Dabbawalas are sometimes
called tiffin-wallas.
For the efficiency of their supply chain it has been claimed thatthis virtually achieves a Six Sigma performance rating, (i.e.
99.9999% of deliveries are made without error).
Though the work sounds simple, it is actually a highly specializedtrade that is over a century old and which has become integral toMumbai's culture.
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The dabbawala originated when India was under British rule:
many Indian people who worked in British companies disliked the
British food served by the companies, so a service was set up to bring
lunch to them in their workplace straight from their home.
.Nowadays, Indian businessmen are the main customers for the
dabbawalas, and the service often includes cooking as well as
delivery.
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AWARDS AND ACHIEVEMENTS
Shri.Varkari Prabhodhan Mahasmati Dindi (palkhi) sohala4thmarch2001.
Invitation from CII for conference held in Bangalore.
Documentaries made by BBC ,UTV, MTV, and ZEE TV
Dabbawalla services are popular with the Indian IT developer community in SiliconValley, California, USA.
In literature
World record in best time management.
Name in GUINESS BOOK of World Records.
Registered withRipley's believe it or not.
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What is NMTBSA ?
(Nutan Mumbai Tiffin Box Suppliers Association)
History : Started in 1880
Charitable trust : Registered in 1956
Avg. Literacy Rate : 8th
Grade Schooling
Total area coverage : 60 Kms
Employee Strength : 5000
Number of Tiffin's : 2,00,000 Tiffin Boxesi.e 4,00,000 transactions every day.
Time taken : 3 hrs
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Error Rate : 1 in 16 million transactions
Six Sigma performance (99.999999)
Technological Backup : Nil
Cost of service - Rs. 200/month
Standard price for all (Weight, Distance, Space)Rs. 50 Cr. Turnover approx.[200,000*200=400,000,00 p.m. i.e 48 crore p.a.]
Nostrikerecord as each one a share holder
Earnings -5000 to 6000 p.m.
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Coding
VLP : Vile Parle
(Suburb in Mumbai)
9E12: Code
for Dabbawallas at
Destination
E : Express Towers
(Bldg. Name)
12 : Floor No.
E : Code for
Dabbawallas at
Residential station.
3 : Code for Destination station
(E.g.. Nariman Point)
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Let us now look at an example of these codes
on the tiffins to better understand the system
and what it all denotes:
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10:34-11:20 am
This time period is actually the journey time. Thedabbawalas load the wooden crates filled with
tiffins onto the luggage or goods compartment inthe train. Generally, they choose to occupy the lastcompartment of the train.
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11:20 12:30 pm
At this stage, the unloading takes place at the
destination station Re-arrangement of tiffins takes place as per the
destinationareaand destination building
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In particular areas with high density of customers, a special crate is
dedicated to the area. This crate carries 150 tiffins and is driven by 3-4dabbawalas!
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1:15 2:00 pm
Here on begins the collection processwhere thedabbawalas have to pick up the tiffins from the
offices where they had delivered almost an hour ago.
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RETURN JOURNEY
2:00 2:30 pm
The group members meet for the segregation as per thedestination suburb.
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2:48 3:30 pm
The return journey by train where the group finallymeets up after the days routine of dispatching andcollecting from various destination offices
Usually, since it is more of a pleasant journeycompared to the earlier part of the day, thedabbawalas lighten up the moment with merry
making joking around and singing
.
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3:30 4:00 pm
This is the stage where the final sorting and
dispatch takes place. The group meets up at
origin station and they finally sort out the tiffins
as per the origin area
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