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Part III
The Baldrige Modelof Performance
Excellence
Prepared for:Prepared for:The Cedar Rapids Community SchoolsThe Cedar Rapids Community Schools
Board of EducationBoard of Education
August 16, 2004August 16, 2004
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Baldrige and the
Board
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Leadership1
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Strategy
Leadership1
2
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Strategy
Leadership
Customers
1
2
3
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Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
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Human
Resource
Focus
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
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Human
Resource
Focus
Process
Management
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
6
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Results
Human
Resource
Focus
Process
Management
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
6
7
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Results
Human
Resource
Focus
Process
Management
Delight
Strategy
Leadership
Customers
Requirements
Information and Analysis
1
2
3
4
5
6
7
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Dashboard to Monitor Progress
Results
Human
Resource
Focus
Process
Managem
ent
Delight
Strategy
Leadership
Customers
Requirements
Information and Analysis
1
2
3
4
5
6
7
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Examples ofQuality Tools
HistogramHistogram
ConsensogramConsensogram
Lotus DiagramLotus Diagram Force Field AnalysisForce Field Analysis
Fishbone DiagramFishbone Diagram
Radar ChartRadar Chart Pareto DiagramPareto Diagram
BrainstormingBrainstorming
Flow ChartFlow Chart
Plus/DeltaPlus/Delta Check SheetCheck Sheet
Affinity DiagramAffinity Diagram
Light VotingLight Voting Scatter DiagramScatter Diagram
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What Is PDSA?
PPlanlan
DDoo
SStudytudy
AActct
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Using
PDSA to
Improve Math
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Baldrige-Based Self-Assessment for the
Board of Education
The purpose of the
Board QuickCheck is to
provide a quick
evaluation ofthe school
as a learning system
complete with an action
plan for getting started.
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LEADERSHIPWe work with key
stakeholders to develop a
School Board mission
statement that supports the
state and district mission.YES *TBA
In the process
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STAKEHOLDER FOCUSWe have surveyed our stakeholdersWe have surveyed our stakeholders
to determine the degree ofto determine the degree of
satisfaction with the Boards levelsatisfaction with the Boards level
of performance.of performance.
YES *TBA
Sometimes
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STRATEGIC
PLANNINGWe have School Board goals that
are measurable, publicly displayed,
and support district goals.
YES *TBA
Sometimes
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HUMAN RESOURCES
FOCUSWe have created a School Board in which Board
members are partners in their work and learningthrough:
Collaboration designed to achieve common goals;
shared ownership of Board improvement goals;
positive environment.
YES *TBA
Sometimes
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Process Management
All Board members work on
continually improving Boardprocesses. We use a + deltaas well as other quality tools toanalyze Board performance and
make improvements.
YES *TBA
Sometimes
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Performance ResultsWe have data that indicate
that our Board does wellcompared to similar (then
best) Boards.
YES *TBA
Sometimes
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INFORMATION AND
ANALYSISResults data are publiclydisplayed and used to
monitor progress toward
Board goals.YES *TBA
In the process
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If you see a needIf you see a need
and choose toand choose toaccept theaccept the
challengechallenge
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a process toa process tobring aboutbring about
intentionalintentionalimprovement isimprovement is
initiated.initiated.
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Board Improvement Process
Validate the need for school boardValidate the need for school boardimprovement (consult QuickCheck).improvement (consult QuickCheck).
Clarify and communicate board mission,Clarify and communicate board mission,goals, and measures.goals, and measures.
Adopt and deploy an approach of continualAdopt and deploy an approach of continualimprovement for all board work.improvement for all board work.
Translate the approach to aligned action byTranslate the approach to aligned action byevery board member.every board member.
Analyze results and make improvements.Analyze results and make improvements.
Repeat the cycle.Repeat the cycle.
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Plus/DeltaBased on QuickCheckBased on QuickCheck
results, STRENGTHS andresults, STRENGTHS andOPPORTUNITIES forOPPORTUNITIES for
IMPROVEMENT areIMPROVEMENT are
identified.identified.
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Readily Available Resources
LangfordLangford -- Tool Time for EducationTool Time for Education
Koalaty Kid/Keys Resources (ASQ)Koalaty Kid/Keys Resources (ASQ)
Malcolm Baldrige National QualityMalcolm Baldrige National QualityProgram (ASQ and National InstituteProgram (ASQ and National Institute
of Standards and Technology)of Standards and Technology)
Jim Shipley and AssociatesJim Shipley and Associates IntegratedIntegratedSystems SolutionsSystems Solutions
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A Gold Mine
The Iowa Quality Center (IRPEThe Iowa Quality Center (IRPEtraining)training)
GrantWood Area EducationGrantWood Area EducationAgencyAgency
Business partners embracingBusiness partners embracing
Baldrige/continuous improvementBaldrige/continuous improvementprinciplesprinciples
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When school districts applyWhen school districts applythe principles andthe principles and
techniques of continuoustechniques of continuous
improvement over time,improvement over time,positive and lasting changespositive and lasting changes
in all parts of the systemin all parts of the system
(including student learning)(including student learning)are dramatic.are dramatic.
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A possible Cedar
Rapids approach tocontinuous
improvement
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Review the District Strategic PlanReview the District Strategic Plan
Train for and utilize the Baldrige framework (7Train for and utilize the Baldrige framework (7
Categories)Categories) Baldrige in the classroom for teachers andBaldrige in the classroom for teachers and
principals (building on Action Research)principals (building on Action Research)
Iowa Recognition for Performance ExcellenceIowa Recognition for Performance Excellence
examiner training for supervisorsexaminer training for supervisors PDSA as the process improvement model forPDSA as the process improvement model for
data driven decisionsdata driven decisions
Develop and utilize a school improvementDevelop and utilize a school improvement
planning format that isplanning format that is Based on Baldrige (and meets Iowa DEBased on Baldrige (and meets Iowa DE
requirements)requirements)
Reviewed quarterly and at the end of each yearReviewed quarterly and at the end of each year
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Are weAre wewilling?willing?