bienvenidos welcome - iata · bienvenidos welcome. master of ceremony alfredo babun achila/air...
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BIENVENIDOS
WELCOME
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M A S T E R O F
C E R E M O N Y
ALFREDO BABUNACHILA/Air Canada
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H O W T O A D D R E S S
R E G U L A T O R Y
C H A L L E N G E S
ROBERT WIRICKAMERICAN AIRLINES
DAVID BURKHOLDERFAA
LUIS FELIPE DE OLIVEIRAALTA
ELIZABETH FREIDENBERGFREIDENBERG, FREIDENBERG & LIFSIC ABOGADOS
RICARDO BERNARDIBERNARDI & SCHNAPP ADVOGADOS
¿ P R E G U N T A S P A R A
L O S P A N E L I S T A S ?
SLIDO.COM #IATAWOC
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M Y F L I G H T »
M Y W A Y : I A T A ’ N D C
YANIK HOYLESDIRECTOR NDC, IATA
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Together, Let’s Build Airline RetailingWings of Change – Chile5 April 2018
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What’s the market problem?
Airlines
• Don’t have the freedom to distribute their products across channels without being commoditized
Travel AgentsCustomer Experience
• Can’t easily access many airline products that are available on the airline direct websites
• Is not consistent depending on where they search for travel and not rich when shopping through travel agents
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• To modernize the way air products are being retailed to travel agents, corporations and travelers
• A travel industry supported program for the development and adoption of a new data transmission standard
• Full-service and low-cost airlines
• Content aggregators and travel agents
• Corporate Buyers and travelers
Together, Let’s Build Airline Retailing
Why NDC? What is NDC? Who will benefit
from NDC?
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Traditional Flight Distribution
Why NDC?
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© 2018 International Air Transport Association. All rights reserved.
Airline Retailing in an NDC World
Why NDC?
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What do airlines want?
Revenue opportunities:• Differentiation (product description)
• Merchandizing (ancillaries, fare families)
• Personalization (based on loyalty,
preferences)
• Dynamic Pricing (based on supply,
demand)
Cost savings: • New models (new entrants, new
contracts, new commercial
relationships)
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Embraced by all
players
113
54
5
GDSs (Amadeus, Sabre, Travelport)
• Have confirmed that they will achieve the highest level of NDC Certification by end of 2018
Airlines are adopting NDC
• 113 airlines have confirmed to have plans –including 53 already live
IT providers are embracing NDC
• 54 IT providers & aggregators are now NDC-capable
5th Iteration of standard (17.2) • Industry plaudits as baseline for industrialization
3
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8
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NOT data
NOT a system
NOT a service
NOT data
NOT a system
NOT a service
NOT data
NDC statements
Bill Brindle,
COO, Hogg Robinson Group
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NOT data
NOT a system
NOT a service
NOT data
NOT a system
NOT a service
NOT data
NOT a system
NOT a service
NOT data
Philippe Chérèque, President Amex GBT
NDC statements
“We foresee that the NDC
technology will help us provide
more choice to our customers with
richer content and further enhance
our extraordinary traveler care with
better personalization across the
entire journey.”
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NOT data
NOT a system
NOT a service
NOT data
NOT a system
NOT a service
NOT data
NOT a system
NOT a service
NOT data
“The airlines have successfully
become retailers and sold more
dynamically direct to the public. NDC
is creating that capability in
intermediary channels
Kurt Eker, CEO CWT
NDC statements
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… and Agents & Buyers see NDC as an enabler too
Agents Buyers
• Be more customer focused
• Make selling airline ancillary products more efficient
• Better compete with airlines website
• Improve the customer experience
• Get better access to content
• Better compare
• Increase control & reduce costs
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500
New commercial models NDC is just a standard but…
… is opening door for significant industry
disruption
NDC is enabling airlines to offer differentiated
content and in some cases, using different
commercial strategies:
Incentive: ability to differentiate content and have
specific products, services, fares available in some
channels and remunerate agents to access them.
Cost pass-through: ability to pass through higher costs
of certain channels if and when travel agents choose to
book through those channels.
© 2018 International Air Transport Association. All rights reserved.
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NOT a system
NOT a service
NOT data
So, what next: NDC Roadmap
First Pilots Certify CapabilityNDC Certification
Drive Critical MassLeaderboard
2012 2014 2017 2018 20202015
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Drive Critical
Mass
“Leaderboard” of Airlines• High individual aspirations to 2020
IATA program support• Implementation delivery support
• Value chain stimulation
“Followers”• More solutions
• Barriers tackled
• Increased speed to market
2018 to 2020 – A new Cycle, a new community
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NDC Tools & Comms Channels
NDC Certification Registry• Up-to-date list of all companies that are considered NDC
Certified/Capable
Dedicated NDC Microsites• For Airlines, Business Travel and Developers
Change Readiness Guide for Airlines• A support tool for airlines planning their NDC enablement
from defining the vision and strategy to initiating the
program
Info tab on iata.org• To access white papers, dedicated microsites, case
studies and guidelines around the NDC standard
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DublinMay 2017 August 2017
Silicon Valley
NDC Hackathons
http://ndc.developer.iata.org/hackathon
October 2017
Paris
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M O R E C H O I C E F O R T H E
P A S S E N G E R
ESTUARDO ORTIZJETSMART
ARTURO BARREIRAAIRBUS
VICTORIA HUERTASAMADEUS
BORIS OLGUÍN MORALESMINISTERIO DE OBRAS PÚBLICAS
DAVID BISHKOSEABURY CONSULTING
CARLOS OZORESICF
¿ P R E G U N T A S P A R A
L O S P A N E L I S T A S ?
SLIDO.COM #IATAWOC
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P R E V E N T I N G
I L L E G A L W I L D L I F E
JON GODSONAVIATION ENVIRONMENT, IATA
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Aviation’s Role in Combating the
Illegal Wildlife Trade
Jon Godson, Assistant Director Aviation
Environment, IATA
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Global nature of the Illegal Wildlife Trade
9 April 2018Aviation's role in combating the illegal wildlife trade
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The size of the problem
9 April 2018Aviation's role in combating the illegal wildlife trade
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“Snakes on a plane!” Significant social media interest in recent incidents
Not only a reputational risk, but also a safety and health risk
for both staff and passengers
9 April 2018Aviation's role in combating the illegal wildlife trade
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Our industry has made a commitment
9 April 2018Aviation's role in combating the illegal wildlife trade
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Improving Data Analytics
Engaging Corporate Leaders
Training Transport Personnel
Strengthening Policies & Protocols
Increasing Client Awareness
GOAL: To disrupt wildlife trafficking by reducing the use of legal
transportation supply chains.
• 5-year, $9.4 million dollar partnership
• Funded by USAID
• 20+ partners from the transport sector, US
government and NGOs
• http://routespartnership.org/
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What is IATA’s role? IATA Wildlife Task Force (IWTF)
Strengthening policies & protocols
Partnering with key stakeholders
Raising awareness
www.iata.org/wildlife
9 April 2018Aviation's role in combating the illegal wildlife trade
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How staff can help stop the illegal wildlife
trade
9 April 2018Aviation's role in combating the illegal wildlife trade
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Examples of airline action
9 April 2018Aviation's role in combating the illegal wildlife trade
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What can airlines do?1. Show your commitment by signing the United for
Wildlife Buckingham Palace Declaration
2. Raise awareness of wildlife trafficking with staff, clients and customers
3. Encourage reporting of suspicious passengers, baggage, and cargo consignments to authorities
4. Engage with other transport and logistic stakeholders
5. Establish relationship with local regulator
6. Participate in industry initiatives
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Thank You
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P R O M O T I N G A P O S I T I V E
P A S S E N G E R E X P E R I E N C E
GUILLERMO PARDOAVIANCA
PATRICK BERTSCHAMERICAN AIRLINES
ANGELA GITTENSACI WORLD
ROBERT VENTETSA
JEAN-FRANÇOIS LENNONVISION-BOX
TONY BLACKISTONIATA
¿ P R E G U N T A S P A R A
L O S P A N E L I S T A S ?
SLIDO.COM #IATAWOC
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G L O B A L P A S S E N G E R S U R V E Y
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P R O M O T I N G A P O S I T I V E
P A S S E N G E R E X P E R I E N C E
GUILLERMO PARDOAVIANCA
PATRICK BERTSCHAMERICAN AIRLINES
ANGELA GITTENSACI WORLD
ROBERT VENTETSA
JEAN-FRANÇOIS LENNONVISION-BOX
TONY BLACKISTONIATA
¿ P R E G U N T A S P A R A
L O S P A N E L I S T A S ?
SLIDO.COM #IATAWOC
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K E Y T A K E - A W A Y S
GABRIELA PERALTACOUNTRY MANAGER, CHILE, IATA
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NOS VEMOS
EN EL 2020