tata steel mis system
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Hospital Information System in Medicare
at Tata Steel, Jamshedpur
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Introduction
Tata Main Hospital (commonly known as TMH) at Jamshedpurcaters its services to the employees (around 60,000) of Tata
Steel, their families, and dependent relations. It also extends
its facilities to patients coming from in and around
Jamshedpur and Associated & Contractor companys. TMH is a eight hundred and thirty five bedded hospital
equipped with modern facilities and catering all specialties.
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Computerization at TMH has started in a limited way since1985 when standalone systems were introduced to take care
of routine local area needs the emphasis then was mainly on
book-keeping activities.
Since 1996, an integrated information system have beenimplemented in the areas of Pathology, Radiology, Medical
Research, Medical Stores & Pharmacy, Inpatient Admissions
& Billing.
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On-line sharing of information has made extension of the
existing system to ICU and wards possible, whereby test
results can be made available on-line enabling prompt
remedial action by doctors.
Effective systems and procedures have helped TM
administration in achieving and fulfilling their quality
objectives .
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Objectives of the System
The short term objectives of the on-line computerized systemin TMH are to reduce costs and improve the accuracy and
timeliness of patient care, accounting and administration,
record keeping, and management reporting.
The long term objectives are to build and maintain a patientdatabase for analysis of data to facilitate decision making
process.
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Scope of the System
Before computerizing the system, a comprehensiverequirement analysis study was conducted by a team of TMH
staff and IT staff to ascertain the various needs for
computerization.
Patient Care related areas were given priority in order tachieve the objectives.
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TMH has computerized the following functions:
- Admissions/Discharges/Transfers,
- Pathology test result information,
- Radiology test with appointment scheduling,
- Special test Information system at Medical Research,
- Inventory maintenance of medicines & other appliances,
- Issue of medicines of patient,
- Communications with external world using E-mail and web technology,
- Patient billing.
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Methodology Adopted
As per the ISO 9000 standards a Project team was formed formonitoring and managing the computerization project on
schedule. The team comprised of Head of Departments, Key
users consisting of doctors, Accountants etc, each from
various functional areas along with IT personnel. GeneralManager (Medical Services) called sponsor set directives and
reviewed project.
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Business Process Re-engineering (BPR)
In order to achieve the objectives through computerization,each functional business process was studied and then
questioned. Radical changes were brought about by re-
engineering the processes and simplifying the existing
business procedures to meet the needs of computerization. A few example of re-engineered processes will be dealt with
in the next presentation.
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Modules of the System
Admissions/Discharges/Transfers
Accounts billing
Pathology
Medical stores Pharmacy
Radiology
Medical Research
Communications Future plan
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Key performance indicators (KPI)
The benefits of computerization come from better
management through informed decision making. The Key
Performance Indicators (KPIs) showed remarkable
improvements after computerization.
We would be dealing with this in our next presentation.
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CONCLUSION
Certainly, computers with their intrinsic power can play a major role in a
hospital.
Computers can act as a communication link between departments and
allows the common database to be shared by them. They can perform the
complex task of matching, tabulating, calculating, retrieving, printing and
securing the data as required.
Well designed, integrated computer system can be a great tool in the
hands of the hospital management in improving services, controlling cost,
and ensuring optimal utilization of facilities.
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Thank You
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