presentatie innovatie ledendag boek.be

innovatie

Ledendag 2010Karel Ameije

1

1

1 Projecten

1 Visie 2011

1 Succes factoren

iPadPrint

eReader

R10

5

10

15

20

25

30

35

40

45

Reeks1

iPadPrint

eReader

R10

5

10

15

20

25

30

35

40

45

Reeks1

1 Projecten

Workflow

Verrijkte media

INDD

CSS

XML

XHTML

XSLT

ePubPDF

QXD iPDF

Mobipocket

HTML5

.ISSUE

Verrijkte media

Little Miss Robot

Time reading

Time reading

proefKIOSK

Auteur Uitgever Distributeur Boekhandel Klant

…7 instrumenten

proefKIOSKcreaLAB

Shoptimisation

Retail training

Retail2etailCRMlight

Herpositionering

1.

2.

3.

4.

5.

6.

7.

Demonstratie

Management instrument

Management instrument

Management instrument

Management instrument

Management instrument

Transformatie

Ondersteuning

1 Visie 2011

One stop shop

Mobile Peer to Peer (P2P)

Mobile Peer to Peer (P2P)

Mobile Peer to Peer (P2P)

Kiosk

Editorverrijking

boekenplank

Periodiekepers

AndereUitgevers

Klantgegevens

Content management

E-boek.org

webshops

1 Succes factoren

SERVICE

KN

OW

TARGET

SE

LL

Web Intelligence

Segmentation /Scoring / Profiling

E Business

Sales ForceAutomation

EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…

EpiphanyAcquisBrannCICMarketic OneEpsilonKanaRubric/BroadbasePrime Response…

ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel

ChordiantClienteleIMAPegasystemsSilknet/KanaPeoplesoft/VantiveClarifyOnyxSAP FOPivotalSiebel

AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive

AsteaForesightMetrixRTSSymixClarifyOnyxPivotalSiebelVantive

BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…

BroadvisionSilknet/KanaIBM e-businessNetscape XpertVignette IntershopMicrosoft Site ServerATG…

Tele salesBrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive

BrockIMAOnyxOracle FrontOfficePegasystemSAP F.OfficeSiebelVantive

BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy

BrioBroadbase Business ObjectsCognosHyperion EssbaseSeagate SoftwareMicrostrategy

CampaignManagement

Webline (Cisco)Genesys (Alcatel)MG2

Webline (Cisco)Genesys (Alcatel)MG2

Interactions(e-mail,…)

Geotel (Cisco)E GainGeotel (Cisco)E Gain

Call Center /Service Client

Market & Customer Knowledge

Customer Care

LoyaltyProcess

Sales Conversion

Opportunity Identification

Develop the Offer

DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren

DatamindPersonifyRightPointBroadbaseNetGenesisNetPerceptionsAutonomyDecisiveQuadstoneSASMarketFirstParagren

Customer Relationship Management

SERVICE

KN

OW

TARGET

SE

LL

Web Intelligence

Segmentation /Scoring / Profiling

E Business

Sales ForceAutomation

Tele sales

CampaignManagement

Interactions(e-mail,…)

Call Center /Service Client

Market & Customer Knowledge

Customer Care

LoyaltyProcess

Sales Conversion

Opportunity Identification

Develop the Offer

Customer Relationship Management

SERVICE

KN

OW

TARGET

SE

LL

Customer Relationship Management

SERVICE K

NO

W

TARGET

SE

LL

Customer Relationship Management

Dank u!